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What is Tencent Cloud Monitor?

Default activation of CM is standard for every Tencent Cloud account. After acquiring Tencent Cloud services, users can directly access the CM console for real-time monitoring of their products' operational status and to set up alerts as required. The system is capable of compiling data for all relevant metrics in just seconds, enabling it to identify even the smallest changes, which significantly improves the monitoring experience for cloud products. CM provides free storage for monitoring data collected every few seconds for a duration of up to 24 hours, allowing users to easily access and download this information online. Moreover, CM supports the customization of trigger rules for monitoring metrics, ensuring precise alerts across various parameters such as thresholds, time periods, duration, and alarm frequency. In addition, it guarantees that alerts are delivered promptly through several communication channels, including email, SMS, WeChat, and phone calls, thereby offering users extensive monitoring coverage. This comprehensive system ultimately empowers you to sustain peak product performance and swiftly address any potential issues that may occur, making it an essential tool for effective cloud management.

What is QueueMetrics?

QueueMetrics is a powerful monitoring tool designed to enhance the performance of call center agents by allowing you to effectively monitor productivity, time management, payrolls, and assess various metrics such as target achievement, conversion rates, and ACD, in addition to providing insights into outbound campaign statistics and real-time operations through customizable wallboards. This software simplifies the daily tasks of call center representatives by offering a user-friendly interface equipped with text messaging features, alarm options, and seamless integration with popular CRM platforms like Vtiger and Salesforce. With access to over 200 metrics, users can analyze and optimize their contact center performance, while also having the ability to manage call center processes in real time, complete with call control and live alerts. Each year, QueueMetrics continues to expand its collection of metrics and reports at no additional cost to users. Furthermore, the software is versatile, as it can be deployed either on-site or in the cloud, making it compatible with various PBX systems such as FreePBX, Grandstream, Issabel FusionPBX, and Yeastar S PBX, as well as other Asterisk distributions, ensuring that organizations have the flexibility they need to enhance their operations.

Media

Media

Integrations Supported

Tencent Cloud

Integrations Supported

Asterisk
Grandstream Wave
Yeastar Cloud PBX

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Tencent

Date Founded

2013

Company Location

China

Company Website

intl.cloud.tencent.com/product/cm

Company Facts

Organization Name

Loway

Date Founded

2004

Company Location

Switzerland

Company Website

www.queuemetrics.com

Categories and Features

Cloud Management

Not specified

Cloud Monitoring

Not specified

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

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