Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • AdRem NetCrunch Reviews & Ratings
    158 Ratings
    Company Website
  • Overmonitor Reviews & Ratings
    8 Ratings
    Company Website
  • ManageEngine Log360 Reviews & Ratings
    187 Ratings
    Company Website
  • pCloud Business Reviews & Ratings
    188 Ratings
    Company Website
  • Planview Software Product Delivery Reviews & Ratings
    2 Ratings
    Company Website
  • Google Cloud Platform Reviews & Ratings
    61,011 Ratings
    Company Website
  • Runn Reviews & Ratings
    37 Ratings
    Company Website
  • NeuBird Reviews & Ratings
    2 Ratings
    Company Website
  • Statseeker Reviews & Ratings
    35 Ratings
    Company Website
  • CloudZero Reviews & Ratings
    66 Ratings
    Company Website

What is Tencent Cloud Monitor?

Default activation of CM is standard for every Tencent Cloud account. After acquiring Tencent Cloud services, users can directly access the CM console for real-time monitoring of their products' operational status and to set up alerts as required. The system is capable of compiling data for all relevant metrics in just seconds, enabling it to identify even the smallest changes, which significantly improves the monitoring experience for cloud products. CM provides free storage for monitoring data collected every few seconds for a duration of up to 24 hours, allowing users to easily access and download this information online. Moreover, CM supports the customization of trigger rules for monitoring metrics, ensuring precise alerts across various parameters such as thresholds, time periods, duration, and alarm frequency. In addition, it guarantees that alerts are delivered promptly through several communication channels, including email, SMS, WeChat, and phone calls, thereby offering users extensive monitoring coverage. This comprehensive system ultimately empowers you to sustain peak product performance and swiftly address any potential issues that may occur, making it an essential tool for effective cloud management.

What is QueueMetrics?

QueueMetrics is a powerful monitoring tool designed to enhance the performance of call center agents by allowing you to effectively monitor productivity, time management, payrolls, and assess various metrics such as target achievement, conversion rates, and ACD, in addition to providing insights into outbound campaign statistics and real-time operations through customizable wallboards. This software simplifies the daily tasks of call center representatives by offering a user-friendly interface equipped with text messaging features, alarm options, and seamless integration with popular CRM platforms like Vtiger and Salesforce. With access to over 200 metrics, users can analyze and optimize their contact center performance, while also having the ability to manage call center processes in real time, complete with call control and live alerts. Each year, QueueMetrics continues to expand its collection of metrics and reports at no additional cost to users. Furthermore, the software is versatile, as it can be deployed either on-site or in the cloud, making it compatible with various PBX systems such as FreePBX, Grandstream, Issabel FusionPBX, and Yeastar S PBX, as well as other Asterisk distributions, ensuring that organizations have the flexibility they need to enhance their operations.

Media

Media

Integrations Supported

Asterisk
Grandstream Wave
Tencent Cloud
Yeastar Cloud PBX

Integrations Supported

Asterisk
Grandstream Wave
Tencent Cloud
Yeastar Cloud PBX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tencent

Date Founded

2013

Company Location

China

Company Website

intl.cloud.tencent.com/product/cm

Company Facts

Organization Name

Loway

Date Founded

2004

Company Location

Switzerland

Company Website

www.queuemetrics.com

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Popular Alternatives

CloudMonitor Reviews & Ratings

CloudMonitor

Alibaba

Popular Alternatives

Q-Suite Reviews & Ratings

Q-Suite

Indosoft
Huawei Cloud Eye Reviews & Ratings

Huawei Cloud Eye

Huawei Cloud