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What is Tenor?

Tenor is an innovative platform driven by artificial intelligence, designed to enhance leadership skills by empowering managers through immersive voice-based role-play simulations and personalized coaching experiences. It features a vast array of over 150 pre-built scenarios while also allowing users to craft customized simulations for essential discussions such as performance reviews, salary negotiations, conflict resolution, and team engagement enhancement. Each interactive session provides instant feedback, highlights users' strengths, and includes transcripts, enabling individuals to refine their communication and leadership skills in a supportive, judgment-free environment. With an AI coach available on-demand, Tenor aligns with your organization’s leadership values and integrates smoothly with widely-used platforms like Microsoft Teams, Slack, LMS systems, and email, ensuring that managers receive timely assistance embedded within their everyday tasks. Moreover, Tenor is enterprise-ready, holding SOC 2 Type II certification, implementing robust data protection protocols, and offering customizable access controls, which positions it as a reliable option for organizations seeking to elevate their leadership development programs. By focusing on user experience alongside security, Tenor not only addresses the needs of modern managerial training but also sets a new standard for professional development tools. Its commitment to continuous improvement ensures that users can adapt and evolve their skills in an ever-changing work environment.

What is ReflexAI?

ReflexAI provides a wide-ranging suite of AI-powered tools tailored for contact centers, crisis hotlines, and customer service teams, greatly improving training, quality assurance, and overall performance on a large scale. Key features include Prepare, which enables realistic, interactive role-play simulations via text or voice, allowing agents to practice handling complex, sensitive, or high-stress conversations in a secure, risk-free environment, along with Assure, which simplifies quality assurance by analyzing all live voice or chat exchanges and delivering consistent, unbiased feedback and performance metrics for agents and their conversations. Through the Prepare module, businesses can quickly develop customized simulation scenarios and assessment criteria in just minutes using ReflexAI Studio, eliminating the necessity for coding or developer support, thereby empowering both new hires and experienced personnel to enhance empathy, improve communication abilities, ensure compliance, and build confidence before they engage in real interactions. Consequently, ReflexAI not only boosts performance but also nurtures a more capable and ready workforce that can effectively meet a wide range of customer needs. This innovative approach ultimately positions organizations to better respond to the dynamic challenges of customer service in today’s fast-paced environment.

Media

Media

Integrations Supported

Microsoft Teams
Okta
Slack
Workday HCM

Integrations Supported

Microsoft Teams
Okta
Slack
Workday HCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tenor

Date Founded

2023

Company Location

United States

Company Website

www.tenorhq.com

Company Facts

Organization Name

ReflexAI

Date Founded

2022

Company Location

United States

Company Website

www.reflexai.com

Categories and Features

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Training

Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments

Categories and Features

Sales Training

Analytics / Reporting
Assessment Management
Built-in Course Authoring
Certification Management
Customizable Branding
Gamification
Learning Management
Microlearning
Onboarding
Practice Tools
Progress Tracking
Video Assessments

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

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