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What is The Layer?

The Layer plays a pivotal role in assisting leading Telecom and IT companies with their digital transformation journeys by providing a unique blend of customized software solutions and professional services. With its secure, cloud-based platform that is accessible from anywhere, it enables these businesses to increase revenue and improve customer loyalty effectively. Users can benefit from a consolidated interface that offers a holistic view of all relevant data while granting streamlined access to customer accounts through a single, powerful system. By leveraging insightful information about customer behaviors and preferences, companies can not only retain their existing clientele but also optimize their current revenue streams. This platform fosters opportunities for cross-selling and upselling, all while ensuring that lead-to-order processes are executed swiftly. Through real-time KPI reporting and dashboards, organizations can transform raw data into actionable intelligence, empowering them to make informed, strategic decisions. Furthermore, The Layer's cutting-edge solutions are designed to keep businesses competitive and adaptable in an ever-changing market, ultimately driving sustained growth and innovation. By embracing these advancements, Telecom and IT firms can effectively navigate the complexities of digital transformation and thrive in the digital age.

What is Comarch CRM for Telecoms?

Comarch CRM for Telecoms is an intuitive software solution specifically designed to empower customer service representatives in building distinctive and tailored relationships with their clients. This robust platform simplifies tasks for its users, ensuring that data is neatly organized for swift access. With this system, you can deliver customized products, enhance service quality, and swiftly address customer orders and inquiries. The ability to maintain a comprehensive, real-time, 360-degree view of customers allows for seamless interactions. Serving as a vital element of Comarch BSS, Comarch CRM streamlines essential processes in sales, marketing, and customer support. It is also pre-integrated with other Comarch BSS/OSS offerings, providing a cohesive experience. Featuring an easy-to-navigate graphical user interface, the system offers sophisticated tools that facilitate daily sales activities and back-office functions, adhering to the "one desk-full service" philosophy, ensuring that representatives can serve customers more effectively and efficiently. Additionally, this software not only improves operational efficiency but also enhances customer satisfaction by providing quick and tailored responses.

Media

Media

Integrations Supported

Alumio

Integrations Supported

Alumio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Layer Systems

Company Location

United Kingdom

Company Website

www.thelayer.com

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/bss-solutions/crm-for-telecoms/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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