The Layer vs. Oracle Cloud CX

Oracle NetSuite is the leading AI-powered Cloud ERP platform, empowering organizations to connect and optimize every aspect of their business. Built on the principle of a single source of truth, NetSuite eliminates silos by integrating ERP, financials, CRM, ecommerce, HCM, and analytics into one centralized cloud solution. Its AI capabilities go beyond automation by analyzing real-time business data to deliver predictive insights, personalized recommendations, and actionable forecasts. With more than 42,000 customers, NetSuite is trusted by businesses across industries and geographies for its scalability and reliability. Companies can leverage it to automate accounting, streamline financial close processes, and manage complex global operations with ease. Its CRM and HR features enhance customer engagement and workforce efficiency, while its professional services automation helps teams manage projects, billing, and resources more effectively. For commerce-driven organizations, NetSuite offers omnichannel commerce capabilities that unify online, in-store, and B2B sales, providing a seamless customer experience. The built-in analytics and reporting modules give leaders real-time visibility into performance across departments, enabling faster, data-driven decision-making. Oracle further strengthens NetSuite with consulting, support, and partner ecosystems, ensuring smooth deployment and ongoing optimization. By blending advanced AI, robust business functionality, and global scale, NetSuite sets the standard for modern enterprise resource planning.

Prophet 21 was developed to enhance growth, modernize operations, and cultivate robust relationships with customers. While flexibility in software can sometimes lead to challenges for businesses, Prophet 21 aims to empower distributors to expand without hindering their growth potential. Leveraging the speed, security, and scalability of Microsoft Azure Cloud, users can access Prophet 21 seamlessly from any browser on various devices at any location and time. The platform allows for personalized views and customizable fields, enabling users to tailor their business logic effectively. With its RESTful API, integration with other business applications, customers, and partners becomes a streamlined process. Epicor Prophet 21 provides insights into customer behavior, allowing businesses to exceed expectations using its dashboards and tools, ultimately fostering customer loyalty. Moreover, the software enables the optimization of the quote-to-cash cycle, enhances profit margins, and ensures flawless order fulfillment. Your sales team can efficiently close deals both at the counter and through mobile devices or tablets. By employing strategic pricing informed by market data, sales history, and additional variables, businesses can further boost their margins and enhance their competitive edge. This comprehensive suite not only supports operational efficiency but also drives long-term success and customer satisfaction.

Simplifying case management software enables you to concentrate on your non-profit organization effectively. With an all-encompassing view of your cases available from a single dashboard, you can eliminate the need for spreadsheets and access your information from any device, no matter where you are. InfoFlo offers a tailored system designed to cater to your specific requirements while remaining budget-friendly. This way, you can enhance your operational efficiency without breaking the bank.

Clear C2 recognizes that each business has unique requirements. As a result, C2CRM has been crafted to let you choose the features that best suit your needs. Our CRM solution is not only budget-friendly but also adaptable as your business expands. C2CRM consists of four interchangeable modules that together form a comprehensive CRM package: Customer Service, Sales Automation, and Marketing Automation, all designed to enhance efficiency. At the heart of our offering is the C2CRM Relationship Management module, which serves as the foundation of our system. It encapsulates all the essential logic necessary for managing your business relationships effectively. Equipped with integrated dashboards and reporting tools, you can gain a holistic view of your accounts, contacts, activities, and automated workflows, ensuring that you are always informed and ready to make strategic decisions. This level of insight is crucial for driving growth and improving customer satisfaction.

LeanData simplifies the complexity of B2B revenue processes with a powerful, no-code platform that unites data, tools, and teams. From routing leads to coordinating buying group engagement, LeanData helps companies make faster, more informed decisions that increase revenue velocity and efficiency. Leading enterprises including Cisco and Palo Alto Networks rely on LeanData to optimize their GTM execution.

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

WaitWell's Queue Management and Appointment Solution has garnered accolades for its ability to eliminate long wait times and efficiently direct individuals to their intended destinations. The innovative system allows patrons to join queues remotely, granting them the freedom to utilize their waiting periods for more productive activities. Organizations that implement WaitWell can experience a reduction in wait times by up to 35% and a significant decrease in customer walkaways, which can reach as much as 60%. This versatile solution is applicable in a variety of settings, including medical facilities, university admissions offices, retail spaces, and government institutions, making it ideal for any environment where services are rendered. By enhancing customer retention rates and lowering staff turnover, WaitWell proves to be a valuable asset for businesses. It is particularly effective for large enterprises with multiple locations, providing advanced analytics, comprehensive reports, and strong user permission features. Furthermore, WaitWell distinguishes itself as a customer-centric organization, offering outstanding training and free demonstrations to facilitate a seamless integration process. With its commitment to service excellence, WaitWell stands out as a partner in improving operational efficiency and customer satisfaction.

Popl transforms the way professionals connect and grow their networks. Share your complete digital profile—including contact details, social platforms, booking links, and files—with a simple tap, scan, or shareable link. Optimized for conferences, sales meetings, and in-person events, Popl enables real-time lead capture with notes, tags, and instant CRM sync to tools like Salesforce, HubSpot, Zoho, and thousands more. Organizations can oversee large-scale deployments with ease using Popl’s admin dashboard—customize digital cards, track performance, and onboard teams via Azure AD or CSV upload. From detailed analytics to automated follow-ups, Popl turns networking into a strategic growth engine. Upgrade how you connect. Start building smarter relationships with Popl.

SuiteMaster – Cloud ERP & CRM Designed to Evolve With Your Business SuiteMaster is an all-in-one ERP and CRM platform that helps small and mid-sized businesses manage sales, operations, finance, and customer relationships in one integrated system. Built with a modular architecture, it allows you to choose from hundreds of pre-built business applications—including CRM, Accounting, Marketing Automation, HR, Inventory, Manufacturing, Project Management, E-Commerce, and more—so you only use (and pay for) the tools you need. Its unified approach eliminates the complexity of managing multiple disconnected systems. Data flows effortlessly across departments, enabling teams to work with real-time information, automate key processes, and improve productivity. Customization is simple, letting you tailor workflows, reports, and interfaces to your exact requirements. SuiteMaster also supports a complete white-label program, giving consultants, agencies, and technology partners the ability to deliver a fully branded ERP solution alongside their own services. Whether you operate in manufacturing, distribution, retail, services, non-profit, or other industries, SuiteMaster provides the flexibility, scalability, and affordability needed to adapt quickly and grow confidently.

Eclipse ERP software, crafted by industry professionals and favored by leading distributors in HVAC, Electrical, Plumbing, and PVF, offers innovative solutions to enhance supply chain efficiency. Constant improvement in supply chain management is essential, and Eclipse provides real-time data and insights that enable smarter operations from forecasting to fulfillment. The user-friendly job management tools simplify the process of ordering large distribution projects across electrical, HVAC, or plumbing sectors. Additionally, you can track your inventory live, ensuring your business remains agile and responsive. This system not only helps in satisfying customers and boosting profits but also in reducing excess inventory. The effectiveness of a warehouse is closely linked to the proficiency of its staff and the tools they utilize, and Epicor Eclipse simplifies the management of warehouse functions such as receiving, put-away, picking, inventory adjustments, and cycle counts to streamline operations. With these capabilities, companies can maximize their operational potential and maintain a competitive edge in the market.