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What is The Mango Jelly?

Empowering creators to shape their own paths toward financial independence. Consolidate all your links in a single place to present your work, engage brands, and grow your audience. Unleash your creative potential! You can receive incentives for sharing your distinct concepts. As a social media influencer, you have the opportunity for sponsorships and partnerships with prominent brands. You may also venture into freelancing opportunities in fields such as marketing, graphic design, video editing, and social media management, among others. Through affiliate marketing, you can delve into various programs that allow you to generate passive income. Enjoy earning money even while you sleep or pursue your artistic passions. No experience is needed, nor is a massive social media following required to get started. Engage in enjoyable activities at no cost, making it beginner-friendly. Gain rewards from the comfort of your home while contributing at your own pace. Get featured on our blog and social channels, and seize the opportunity to be spotlighted in impactful advertisements. This platform opens doors for you to connect with a vibrant community of like-minded individuals.

What is Operata?

Operata is an innovative platform tailored for cloud contact centers, utilizing artificial intelligence to improve the observability of customer experiences by continuously collecting and examining real-time data from various interaction facets, such as calls, agent environments, networks, CCaaS, and AI engagements; this all-encompassing method provides teams with a thorough understanding of both customer and agent experiences, allowing them to not only recognize the events that transpired but also uncover the root causes and respond swiftly. Its notable features include a unified CX Insights Graph that correlates different technical, operational, and experiential signals, along with CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that support natural language inquiries and deliver immediate recommendations. Furthermore, the platform offers Customer Journey Trace for mapping complete interaction sequences across multiple channels, pre-configured playbooks and dynamic dashboards for obtaining timely insights, performance benchmarking tools for readiness testing and assurance, compatibility with over 50 CX and voice systems, and an MCP Server that incorporates observability data into wider enterprise AI frameworks. By providing such a comprehensive array of tools, Operata significantly empowers organizations to refine their customer service strategies and elevate overall satisfaction levels. Ultimately, this multifaceted solution not only streamlines operations but also fosters a deeper connection between customers and agents.

Media

Media

Integrations Supported

8x8
Amazon Lex
Amilia SmartRecâ„¢
Bland AI
Boost.ai
Cisco Webex
Decagon
Hume AI
Kore.ai
Level AI
LiveKit
Observe.AI
Omilia
Parloa
Salesforce
Talkdesk
Verint CX Automation
Vonage Business
Zendesk
Zoom

Integrations Supported

8x8
Amazon Lex
Amilia SmartRecâ„¢
Bland AI
Boost.ai
Cisco Webex
Decagon
Hume AI
Kore.ai
Level AI
LiveKit
Observe.AI
Omilia
Parloa
Salesforce
Talkdesk
Verint CX Automation
Vonage Business
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$79/month/user
Free Trial Offered?
Free Version

Pricing Information

$0.0060 per agent minutes
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

The Mango Jelly

Date Founded

2022

Company Location

Claymont, Delaware, United States

Company Website

themangojelly.com

Company Facts

Organization Name

Operata

Date Founded

2017

Company Location

United States

Company Website

operata.com

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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Popular Alternatives

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