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What is The Parallel?

By harnessing cutting-edge technologies like VR, AR, and MR, our solutions not only boost key performance metrics but also reduce costs significantly. This strategy facilitates the recreation of work-related situations, which leads to more efficient and economical skill enhancement. We excel in collecting and analyzing data from VR and AR platforms to generate valuable insights. The Parallel provides customized software solutions that utilize VR, AR, and MR technologies for organizations across the UK and internationally. Our dedication to being an essential part of the value chain throughout every phase of collaboration has resulted in a wide array of XR solutions that are reshaping businesses. Through our groundbreaking XR products, clients have achieved notable improvements in sales performance, employee efficiency, and overall business worth. Moreover, our solutions grant marketing departments the creative latitude to produce diverse marketing materials via VR applications, which translates into substantial cost reductions. In addition, we recognize the importance of staying ahead of industry trends to continuously fulfill the changing demands of our clients. Ultimately, our commitment to innovation ensures that we remain responsive and adaptable to the dynamic landscape of business needs.

What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

The Parallel

Date Founded

2016

Company Location

United Kingdom

Company Website

www.the-parallel.com

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Categories and Features

AR Training

Not specified

VR Training

Not specified

Categories and Features

AR Training

Not specified

Augmented Reality

Content Creation
Cross-Device Publishing
For Sales
For Training / Education
Usage Tracking / Analytics

Collaboration

Brainstorming
Document Management
Video Conferencing

Industrial AR

Not specified

Remote Support

Diagnostic Tools
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Remote Support
Screen Sharing
Video Chat

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