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What is The Service Manager?

Developed by Shining Brow Software, The Service Manager stands out as a state-of-the-art platform that provides organizations of any scale with exceptional control over their field service operations and job costing capabilities. Specifically designed for businesses engaged in the installation, support, servicing, and upkeep of assets, The Service Manager equips users with the tools to efficiently manage customer information, monitor service histories, coordinate and allocate tasks, track expenses, manage service contracts, create estimates, issue invoices, and undertake various other essential functions. Its primary features include preventative maintenance, contract management, service order tracking, quote generation, visual dispatching, and streamlined resource scheduling, offering a holistic approach to service management. This software not only boosts operational effectiveness but also enables teams to provide outstanding customer service, making it an invaluable asset for businesses aiming to improve their service delivery. Additionally, it helps in fostering stronger relationships with clients by ensuring that their needs are met in a timely and organized manner.

What is Service Geeni?

Service Geeni is an asset-centric service management solution designed to overcome the constraints of traditional platforms that focus on jobs rather than the assets themselves. Asset-heavy organisations responsible for industrial machinery, vehicle fleets, and critical infrastructure use Service Geeni’s asset-first SaaS platform to bring engineers, assets, and operational data together in one connected environment. By organising service activity, parts usage, and maintenance history around each asset, the platform delivers clear, end-to-end visibility. Engineers are empowered with the information, schedules, and tools required to resolve issues first time. Automated and optimised service workflows reduce manual administration while improving overall efficiency. Live operational insights help anticipate failures, minimise downtime, and enhance asset performance. Built for complex, high-value service operations, Service Geeni integrates easily with existing systems, offering a unified view of service management from planned maintenance through to reactive work.

Media

Media

Integrations Supported

Integrations Supported

Jitterbit
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Oracle Cloud Infrastructure
QuickBooks Online
SAP Cloud Platform
SYSPRO ERP
Sage 100
Salesforce
Xero
Zoho CRM
iplicit

API Availability

API Availability

Has API

Pricing Information

$795.00/one-time

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shining Brow Software

Date Founded

2003

Company Location

United States

Company Website

www.shiningbrowsoftware.com

Company Facts

Organization Name

Service Geeni

Date Founded

1986

Company Location

United Kingdom

Company Website

servicegeeni.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Inventory Management
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Resource Scheduling

Not specified

Service Dispatch

Billing & Invoicing
Call Center Management
Customer Database
Job Management
Job Tracking
Scheduling
Service History Tracking
Work Order Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Work Order Management

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