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What is TheyDo?

TheyDo empowers designers, product teams, and marketers to create an efficient workflow that transitions smoothly from insights to implementation, focusing on customer-centered solutions. Gone are the days of chaotic whiteboards, redundant efforts, and squandered resources. With the promise of halving the time spent on tasks, you could eliminate the need for up to three major presentations each month, while also enjoying a 40% reduction in operational costs. The use of a vertical framework enables a detailed examination of the customer experience, fostering connectivity across your entire organization. This approach facilitates a customer-focused process that aligns opportunities with journeys, delivering solutions at scale in a comprehensible manner for all stakeholders involved. We highly recommend developing a standardized set of templates tailored for use by everyone in your organization. Additionally, implementing Single Sign-On (SSO) for all employees will enhance accessibility, allowing each department to seamlessly navigate their roles within customer journeys, ultimately improving collaboration and efficiency across the board.

What is Feedbackly?

Feedbackly serves as a comprehensive platform for measuring and analyzing customer experiences, enabling the automation of analysis and optimization throughout the entire customer journey with advanced behavioral targeting and intelligent automation features. This platform facilitates the collection of customer feedback across various channels, allowing for thorough analysis and the use of smart integrations to manage the feedback process effectively. Unique to Feedbackly is the capability to measure the Emotional Value Index (EVI®), providing valuable insights into how customer emotions influence revenue and retention as they navigate their journey with the brand. Our goal is to foster happiness within companies by ensuring a positive experience for our customers, as evidenced by the fact that over 95% of them choose to stay with us. Feedbackly equips businesses with all the essential tools, methodologies, and training required to enhance customer experiences and boost both customer attraction and retention. By prioritizing customer satisfaction, we ultimately contribute to the long-term success of our clients.

Media

Media

Integrations Supported

Integrations Supported

BI Book
Drupal
Google Tag Manager
HubSpot CRM
HubSpot Content Hub
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Service Hub
Instapage
Joomla!
Luzmo
Magento
Microsoft Teams
Salesforce
Shopify
Squarespace
Unbounce
Weebly
WooCommerce
WordPress

API Availability

API Availability

Has API

Pricing Information

€23 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TheyDo

Date Founded

2018

Company Location

Netherlands

Company Website

www.theydo.com

Company Facts

Organization Name

Feedbackly

Date Founded

2012

Company Location

Finland

Company Website

www.feedbackly.com

Categories and Features

Customer Journey Mapping Tools

Data Import / Export

UX

Not specified

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Churn Prevention

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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