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What is Things5?

Things5 is a comprehensive Internet of Things (IoT) platform specifically designed for brands and original equipment manufacturers (OEMs). It aims to simplify customer applications, boost research and development initiatives, and improve after-sales service by leveraging analytical data. With the ability to seamlessly connect a diverse range of products such as home appliances, professional tools, industrial machinery, vehicles, and medical devices, the platform ensures easy operation. Things5 centralizes all analytics data in one hub, enabling the development of innovative 360° services that include applications, extensive big data analytics, reporting features, and specialized service tools. It is equipped with a variety of ready-to-use functionalities that encompass core analytics and a comprehensive back office designed for efficient management of product fleets, device oversight, and user account administration. To guarantee security and reliability, Things5 partners with top industry leaders and utilizes advanced technologies to meet strict security protocols, currently aligning with OWASP guidelines and GDPR regulations. Moreover, the platform presents a complete range of tools, featuring real-time status monitoring, device activation, and management capabilities, which empower users to maintain superior control over their connected devices. This multifaceted strategy establishes Things5 as an essential asset for contemporary enterprises striving to leverage the full potential of IoT technology while ensuring optimal performance and security.

What is ServiceManager?

ServiceManager is a versatile cloud-based platform designed for managing service operations related to after-sales support or product repairs across various industries. It features an adaptable workflow management system along with robust reporting capabilities. Whether used as a standalone solution or as part of a comprehensive approach to returns, service, and repair processes, ServiceManager enhances operational efficiency. The platform ensures smooth workflow integration and cohesive reporting functionalities throughout all service departments. This adaptability makes it an invaluable tool for businesses aiming to streamline their service management processes.

Media

Media

Integrations Supported

Integrations Supported

Google Authenticator
JD Edwards EnterpriseOne
Oracle Fusion Cloud ERP
QuickBooks Online

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VISup

Company Location

Italy

Company Website

visup.co

Company Facts

Organization Name

ServiceCentral Technologies

Date Founded

1991

Company Location

United States

Company Website

www.servicecentral.com

Categories and Features

After-Sales Service

Not specified

IoT

Not specified

Categories and Features

After-Sales Service

Not specified

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Disposal Tracking
Inventory Management
Service History

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Service History Tracking
Work Order Management

Inventory Control

Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Fulfillment
Returns Management
Shipping Management

Packaging

Inventory Management
Quotes / Estimates

Supply Chain Management

Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Shipping Management
Supplier Management

Warranty Management

Eligibility Verification
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Quotes / Estimates
Task Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

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