Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ServoDesk Reviews & Ratings
    20 Ratings
    Company Website
  • Permit-LV Reviews & Ratings
    10 Ratings
    Company Website
  • MYT SaaS Reviews & Ratings
    18 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    138 Ratings
    Company Website
  • Azavista Reviews & Ratings
    20 Ratings
    Company Website
  • VoucherCart Reviews & Ratings
    52 Ratings
    Company Website
  • Atera Reviews & Ratings
    2,852 Ratings
    Company Website
  • CivicPlus Recreation Management Reviews & Ratings
    Company Website
  • Ticketsauce Reviews & Ratings
    32 Ratings
    Company Website
  • KORONA POS Reviews & Ratings
    140 Ratings
    Company Website

What is Ticket Automation?

HitchHiker Ticket Automation provides a cost-effective ticketing solution specifically designed for ticket wholesalers, tour operators, and online travel agencies. It simplifies the entire ticketing process by automating tasks such as PNR retrieval, pricing, ticket generation, and document printing. The system delivers a user-friendly ticketing interface, supports E-ticket printing, and creates a neutral back-office file that is compatible with all mid and back office systems, ensuring seamless operations. By thoroughly testing all rules and conditions within HitchHiker Entry, it guarantees precision in ticket issuance, which significantly reduces the likelihood of receiving airline ADMs. Furthermore, the HitchHiker Ticket Automation system operates continuously, allowing businesses to generate additional revenue by adhering to ticketing deadlines that extend beyond regular hours. This adaptability not only boosts operational efficiency but also greatly enhances customer satisfaction through prompt service, ultimately contributing to the long-term success of travel businesses.

What is HelpdeskEddy?

Consolidate all the channels through which customers typically reach you into one unified platform. Optimize the ticket management workflow to increase efficiency. Whether customers reach out via email, WhatsApp, Instagram Direct, or leave comments on Facebook, all their inquiries will be converted into tickets that populate your central portal. Interactions with clients take place directly within the Helpdeskeddy interface, which keeps a thorough record of all communications in the client's profile for future reference. This means your agents will no longer have to juggle multiple systems or switch between various tabs to handle inquiries. Each ticket comes with a designated status, and once an operator has addressed a request, they can easily mark it as "completed" and move on to tackle the next issue. Furthermore, new tickets can be automatically allocated to operators based on their current workload or specific attributes of the tickets. You can also set up automated replies for customer inquiries, along with notifications about the status of ticket processing. This all-encompassing system not only boosts productivity significantly but also enhances customer satisfaction through prompt and organized responses, creating a smoother experience for both clients and agents alike. By ensuring that every interaction is tracked and managed efficiently, you foster a more responsive and effective customer support operation.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HitchHiker

Date Founded

1992

Company Location

Germany

Company Website

www.hitchhiker.net/index.php/our-solutions

Company Facts

Organization Name

Eddy Soft

Date Founded

2005

Company Location

Latvia

Company Website

helpdeskeddy.com

Categories and Features

Airline Reservation System

CRM
Charter Reservations
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Popular Alternatives

Cangooroo Booking Engine Reviews & Ratings

Cangooroo Booking Engine

Juniper (Cangooroo)

Popular Alternatives

Radixx Res Reviews & Ratings

Radixx Res

Radixx