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Ratings and Reviews 0 Ratings
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What is Tier2 Tickets?
Help users consistently submit accurate tickets, even in offline situations. Enhance the troubleshooting experience for technicians by delivering comprehensive, real-time diagnostics that document the exact moment a problem arises, paired with a visual slideshow that outlines the events leading up to the issue prior to ticket submission—this approach is especially effective for tackling intermittent and challenging-to-reproduce problems. Moreover, increase sales by incorporating a customizable Helpdesk Button that provides instant support with just a single push, allowing users to seek help with ease and efficiency. This innovative solution not only improves user experience but also facilitates quicker resolution times, ultimately leading to higher customer satisfaction.
What is Awesome Support?
Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$149 per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Tier2 Technologies
Date Founded
2018
Company Location
United States
Company Website
tier2.tech
Company Facts
Organization Name
Structured Markets Group
Company Location
Canada
Company Website
getawesomesupport.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management