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What is TierZero?

TierZero Production Agents are dedicated to monitoring incidents, managing alerts, and autonomously resolving production challenges, thus allowing your engineering teams to implement updates at a faster pace. When an incident arises, TierZero promptly initiates a comprehensive investigation that covers your entire stack—evaluating logs, traces, metrics, deployments, code changes, and prior incidents. In contrast to traditional AI SRE tools that only focus on triage, Production Agents manage the complete post-merge workflow, which includes investigation, remediation, support Q&A, and proactive discovery. The Context Engine provided by TierZero synthesizes information from code, infrastructure, discussions, and documentation into a fluid knowledge graph that adapts and enhances with each issue resolved. Installation in your environment can be completed in under an hour, and every AI-driven investigation is completely auditable. This innovative solution is tailored for highly regulated sectors, such as fintech, healthcare, and cryptocurrency, where security must be prioritized. Additionally, TierZero’s continuous learning features not only tackle current incidents but also equip your teams to foresee and mitigate potential future challenges effectively. Ultimately, this proactive approach ensures a more resilient production environment that evolves with your organization’s needs.

What is DaemonLayer?

DaemonLayer functions above your PSA, optimizing the repetitive tasks linked to Microsoft 365 requests that frequently consume valuable time for engineers. It autonomously handles processes such as resetting passwords, modifying groups, adjusting mailbox permissions, updating users, assigning licenses, and configuring out-of-office settings, all without needing technician intervention. Incoming support emails are automatically classified and triaged using advanced AI technology, directing them to your service desk with all essential context already compiled. Even before the triage is completed, DaemonLayer collects information on the M365 user, examines previous tickets for any associated problems, evaluates the confidence level of the situation, and suggests the most suitable technician, accomplishing this in under four seconds. Additionally, it boasts seamless two-way integration with ConnectWise and Autotask, enabling PSA embedded panels to showcase triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. It also incorporates a trust-based change authorization framework designed to manage sensitive tasks, featuring customizable human-in-the-loop approval checkpoints that enhance both security and accountability. With these advanced features, DaemonLayer not only significantly increases efficiency but also alleviates the burden on IT teams, allowing them to focus on more strategic initiatives and complex problem-solving.

Media

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Integrations Supported

Bitbucket
Chronosphere
Confluence
ConnectWise PSA
FireHydrant
GitLab
Google Cloud Monitoring
Grafana Cloud
Jira
Langfuse
Linear
Notion
Opsgenie
PostgreSQL
Prometheus
Slack
Snowflake
Socket
incident.io
pganalyze

Integrations Supported

Bitbucket
Chronosphere
Confluence
ConnectWise PSA
FireHydrant
GitLab
Google Cloud Monitoring
Grafana Cloud
Jira
Langfuse
Linear
Notion
Opsgenie
PostgreSQL
Prometheus
Slack
Snowflake
Socket
incident.io
pganalyze

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

£99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TierZero

Date Founded

2024

Company Location

United States

Company Website

tierzero.ai

Company Facts

Organization Name

Silent Signal Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

daemonlayer.com

Categories and Features

Categories and Features

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