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What is Timereaction?

TimeReaction serves as the premier tool for collaborative workflow management, empowering managers and team leaders to depend on their peers to navigate intricate business processes that necessitate strict adherence to compliance and oversight. This innovative solution eliminates the common frustrations and inefficiencies associated with traditional methods like spreadsheets and emails. Focused on the needs of small and medium-sized manufacturers, TimeReaction delivers a customizable collaborative workflow management software that facilitates seamless interaction and communication among both internal and external users, enabling them to track, review, approve, and monitor every stage of a process effectively. Ultimately, what matters most is achieving results, and TimeReaction's system ensures that your team consistently meets deadlines and stays within budget, fostering a productive and efficient working environment. By streamlining workflows, it enhances collaboration and drives success across projects.

What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

Media

Media

Integrations Supported

AIMS360 Apparel Software
Aircall
ApparelMagic
Box
Dropbox
Freshdesk
Genesys Cloud CX
Google Drive
Microsoft OneDrive
NetSuite
Salesforce
Zendesk
Zoho CRM

Integrations Supported

AIMS360 Apparel Software
Aircall
ApparelMagic
Box
Dropbox
Freshdesk
Genesys Cloud CX
Google Drive
Microsoft OneDrive
NetSuite
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$20
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Timereaction

Date Founded

2010

Company Location

Canada

Company Website

timereaction.com

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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