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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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csideEffectively tracking third-party scripts removes ambiguity, guaranteeing that you remain informed about what is sent to your users' browsers. The uncontrolled existence of these scripts within users' browsers can lead to major complications when issues arise, resulting in negative publicity, possible legal repercussions, and claims for damages due to security violations. Organizations that manage cardholder information must adhere to PCI DSS 4.0 requirements, specifically sections 6.4.3 and 11.6.1, which mandate the implementation of tamper-detection mechanisms by March 31, 2025, to avert attacks by alerting relevant parties of unauthorized changes to HTTP headers and payment details. c/side is distinguished as the only fully autonomous detection system focused on assessing third-party scripts, moving past a mere reliance on threat intelligence feeds or easily circumvented detection methods. Utilizing historical data and advanced artificial intelligence, c/side thoroughly evaluates the payloads and behaviors of scripts, taking a proactive approach to counter new threats. Our ongoing surveillance of numerous websites enables us to remain ahead of emerging attack methods, as we analyze all scripts to improve and strengthen our detection systems continually. This all-encompassing strategy not only protects your digital landscape but also cultivates increased assurance in the security of third-party integrations, fostering a safer online experience for users. Ultimately, embracing such robust monitoring practices can significantly enhance both the performance and security of web applications.
What is Titus Classification Suite?
Addressing the requirements of emerging global data privacy laws is essential for maintaining strong cybersecurity, and the first step in creating a successful data protection strategy is to implement data classification. The Titus Classification suite provides essential tools that deliver clear instructions to both staff and regulatory bodies on which data needs protection and the correct handling procedures. This suite allows for the management and safeguarding of data through the industry's most flexible and customizable classification metadata schema. By providing context to your data, it helps both individuals and automated systems to understand how the information should be treated. It serves as a mechanism for classification and policy enforcement, ensuring that each Microsoft Office document is classified correctly before it can be saved, printed, or sent via email. Furthermore, every outgoing email must be assigned a classification and protective marking prior to being sent out. With just a few clicks in Microsoft Windows Explorer, users can classify and secure any file type, greatly improving the security posture of your organization. This efficient approach not only aids in compliance but also promotes a culture of data awareness and accountability among all employees, ultimately contributing to a more secure organizational environment. By empowering staff to take an active role in data protection, organizations can foster greater diligence in handling sensitive information.
What is Concentric?
Take control of your data management through the implementation of zero-trust access governance. Start by identifying and assessing risks to effectively safeguard critical business content. It is imperative to protect sensitive and regulated information while ensuring compliance with various regulatory standards related to financial data, privacy, and individual rights such as the right to be forgotten. Concentric provides seamless, agentless connectivity to a wide array of data repositories, enabling you to manage data access no matter where it is located. Our platform accommodates both structured and unstructured data, whether it is stored in the cloud or on your own premises. Furthermore, it integrates effortlessly with popular data classification frameworks like Microsoft Information Protection, allowing you to achieve comprehensive coverage and improved accuracy in classification throughout your security ecosystem. If you need additional features that are not specified, please do not hesitate to contact us; our dedicated professional services team stands ready to assist with efficiently connecting your data. By utilizing our innovative solutions, you can significantly bolster your overall data governance and enhance your security posture, ensuring that your organization remains resilient in the face of evolving challenges. Ultimately, effective data management is essential for sustaining operational integrity and fostering trust with stakeholders.
Integrations Supported
Microsoft 365
Amazon S3
Box
DatAnswers
Dataguise
Dropbox
GTB Technologies DLP
Google Drive
Ionic Machina
MySQL
Integrations Supported
Microsoft 365
Amazon S3
Box
DatAnswers
Dataguise
Dropbox
GTB Technologies DLP
Google Drive
Ionic Machina
MySQL
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Fortra
Date Founded
1982
Company Location
United States
Company Website
www.titus.com/products/data-classification-suite
Company Facts
Organization Name
Concentric AI
Date Founded
2018
Company Location
United States
Company Website
concentric.ai/
Categories and Features
Data Discovery
Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Categories and Features
Data Security
Alerts / Notifications
Antivirus/Malware Detection
At-Risk Analysis
Audits
Data Center Security
Data Classification
Data Discovery
Data Loss Prevention
Data Masking
Data-Centric Security
Database Security
Encryption
Identity / Access Management
Logging / Reporting
Mobile Data Security
Monitor Abnormalities
Policy Management
Secure Data Transport
Sensitive Data Compliance
Deep Learning
Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization