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What is Tmall?
Tmall, operated by Alibaba Group, is the leading business-to-consumer ecommerce platform in China, providing a customized marketplace where both domestic and global brands can connect directly with Chinese shoppers. Launched in 2008 as an extension of Taobao, Tmall distinguishes itself by focusing on high-end brand-name offerings, which ensures both authenticity and top quality. With an impressive selection of over 70,000 unique brands, it serves a massive customer base exceeding 180 million users, thereby holding a significant share of China’s B2C online retail market. The platform features various store types, including flagship stores for brand owners, authorized shops for licensed merchants, and specialized outlets showcasing multiple brands. To enhance the shopping experience, Tmall integrates tools such as Alipay for secure transactions and AliWangWang for real-time communication between customers and vendors, creating a smooth shopping process. Furthermore, Tmall is committed to adapting its services continuously to align with the evolving preferences of both consumers and retailers, ensuring it remains at the forefront of ecommerce innovation. This adaptability has helped solidify Tmall’s status as a vital player in the Chinese ecommerce ecosystem.
What is Croma?
Croma distinguishes itself as a premier retailer of electronics and consumer goods in India, offering an impressive selection of over 20,000 products from more than 500 brands through its vast network of over 550 stores located in over 200 cities, along with a strong online marketplace. The online platform features a wide variety of appliances, such as refrigerators, televisions, air conditioners, washing machines, vacuum cleaners, and numerous kitchen gadgets like food processors, mixer grinders, juicers, and microwaves. In addition, Croma boasts its proprietary product line, created by its in-house experts, which includes over 400 cutting-edge items that utilize advanced technology, featuring hair dryers with various cooling settings and compact designs, as well as power banks that offer triple ports and a capacity of up to 20,000mAh. The retailer also caters to mobile accessory needs with offerings such as data charging cables, car chargers, and wall adapters, ensuring a comprehensive shopping experience for customers. To further enhance the convenience of shopping, Croma has implemented an omnichannel strategy that includes the 'Shop with Video' feature, allowing customers to peruse the product catalog through video consultations with personalized assistance from the comfort of their homes, thereby making the shopping experience more engaging and user-friendly. This innovative approach not only simplifies the buying process but also guarantees that customers receive customized recommendations tailored to their individual preferences and needs, ultimately fostering a more satisfying shopping journey. Additionally, Croma's commitment to customer satisfaction is evident in its continuous efforts to adapt and innovate its services to meet the evolving demands of the marketplace.
Integrations Supported
Alibaba.com
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Tmall
Date Founded
2008
Company Location
China
Company Website
www.tmall.com
Company Facts
Organization Name
Croma
Date Founded
2006
Company Location
India
Company Website
www.croma.com