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What is Tonic Ephemeral?

Eliminate the hassle of managing and maintaining databases by automating the entire process. Instantly create isolated test databases to speed up feature delivery and give your developers instant access to crucial data, allowing projects to progress smoothly. Effortlessly generate pre-populated databases for testing within your CI/CD pipeline, ensuring they are automatically deleted once the testing concludes. With a simple click, you can establish databases for testing, bug reproduction, demonstrations, and more, all with the support of integrated container orchestration. Take advantage of our advanced subsetter to shrink petabytes of data into gigabytes while preserving referential integrity, and utilize Tonic Ephemeral to craft a database that contains only the essential data for development, which helps lower cloud costs and boosts productivity. By merging our unique subsetter with Tonic Ephemeral, you can guarantee access to all necessary data subsets only for their required duration. This strategy enhances efficiency by providing developers with tailored access to specific datasets for local development, enabling them to maximize their effectiveness. Consequently, this leads to improved workflows, better project outcomes, and a more agile development environment. Ultimately, the combination of these tools fosters innovation and accelerates the development lifecycle within your organization.

What is ServiceTonic?

ServiceTonic is a powerful, flexible, and intuitive service desk software designed in accordance with ITIL standards. It features a unique automation and service management platform that can be tailored extensively without the need for programming knowledge. As a solution for IT Service Management following ITIL guidelines, ServiceTonic enables IT departments to improve their internal workflows and increase user satisfaction through its multichannel service desk, process automation, and efficient asset management. Furthermore, it offers straightforward access to key performance indicators (KPIs), facilitating better decision-making processes. The software's comprehensive ticketing system allows organizations to effectively manage a wide range of requests, inquiries, and incidents, ensuring exemplary support for both customers and users. Additionally, any request can be submitted through its adaptable Multichannel Service Desk, which supports communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This level of versatility not only streamlines operational procedures but also significantly enhances the overall user experience, making it an essential tool for modern IT teams. Ultimately, ServiceTonic stands out as a vital asset for organizations seeking to optimize their service management capabilities.

Media

Media

Integrations Supported

AWS Glue
Amazon DynamoDB
Amazon EMR
Amazon Redshift
Apache Avro
Apache Parquet
Apache Spark
Azure Databricks
Google Sheets
HTML
IBM Db2
JSON
MariaDB
MySQL
PostgreSQL
SQL Server
Salesforce
Snowflake
Tonic
XML

Integrations Supported

AWS Glue
Amazon DynamoDB
Amazon EMR
Amazon Redshift
Apache Avro
Apache Parquet
Apache Spark
Azure Databricks
Google Sheets
HTML
IBM Db2
JSON
MariaDB
MySQL
PostgreSQL
SQL Server
Salesforce
Snowflake
Tonic
XML

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

$20 month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tonic

Company Location

United States

Company Website

www.tonic.ai/ephemeral

Company Facts

Organization Name

ServiceTonic

Date Founded

2009

Company Location

Spain

Company Website

www.servicetonic.com

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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