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Ratings and Reviews 0 Ratings
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What is TonicDM?
Tonic DM serves as a highly effective cloud-based project information management tool tailored specifically for professionals in the architecture, engineering, and construction (AEC) industries. This innovative solution empowers users to exceed client expectations by providing enhanced visibility into all aspects of project details. Users can quickly access essential emails, regardless of who sent them, ensuring that no important information is overlooked. The platform's intuitive design makes it easy to manage and share information across various project teams, leading to a more cohesive workflow. Maintaining a comprehensive record of all correspondence is crucial for any project, and Tonic DM streamlines this process considerably. Emails are organized systematically by project, which helps keep team members updated on ongoing exchanges. With advanced filtering and search features, retrieving important emails becomes a swift task. Furthermore, the automation capabilities significantly reduce the burden of email filing on staff, which not only enhances the thoroughness of documentation but also allows team members to focus on more critical tasks. All emails are securely stored in the cloud, with the option to synchronize them with project folders on local networks. Additionally, this system integrates seamlessly with Microsoft Office 365 and is compatible with Outlook across PC, Mac, and web platforms. By incorporating Tonic DM into your project management strategy, you can significantly improve team collaboration and operational efficiency while ensuring that every vital detail is captured and accessible. Ultimately, this tool not only simplifies processes but also fosters a culture of transparency and accountability within project teams.
What is ServiceTonic?
ServiceTonic is a powerful, flexible, and intuitive service desk software designed in accordance with ITIL standards. It features a unique automation and service management platform that can be tailored extensively without the need for programming knowledge. As a solution for IT Service Management following ITIL guidelines, ServiceTonic enables IT departments to improve their internal workflows and increase user satisfaction through its multichannel service desk, process automation, and efficient asset management. Furthermore, it offers straightforward access to key performance indicators (KPIs), facilitating better decision-making processes. The software's comprehensive ticketing system allows organizations to effectively manage a wide range of requests, inquiries, and incidents, ensuring exemplary support for both customers and users. Additionally, any request can be submitted through its adaptable Multichannel Service Desk, which supports communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This level of versatility not only streamlines operational procedures but also significantly enhances the overall user experience, making it an essential tool for modern IT teams. Ultimately, ServiceTonic stands out as a vital asset for organizations seeking to optimize their service management capabilities.
Integrations Supported
Clipboard for Microsoft Outlook
Microsoft 365
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per user, per month
Free Trial Offered?
Free Version
Pricing Information
$20 month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TonicDM
Date Founded
2015
Company Location
United States
Company Website
www.tonicdm.com
Company Facts
Organization Name
ServiceTonic
Date Founded
2009
Company Location
Spain
Company Website
www.servicetonic.com
Categories and Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal