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Ratings and Reviews 1 Rating
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Datagate Telecom BillingDatagate provides a software-as-a-service and telecom billing solution tailored for managed service providers (MSPs) that offer unified communications as a service (UCaaS) VoIP, as well as mobile voice and data solutions. It seamlessly integrates with various widely-used software platforms favored by MSPs, such as ConnectWise Manage and QuickBooks, ensuring a smooth operational flow. In addition to billing, Datagate and its partners are equipped to manage all aspects of telecom tax and compliance requirements effectively. This comprehensive approach allows MSPs to focus more on their core business while leaving the complexities of billing and compliance to experts.
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CloudTalkAre you in the market for a modern phone system? CloudTalk.io presents an advanced cloud-based phone solution tailored for small and medium enterprises, startups, and online retailers. It is also compatible with both sales and customer service call centers, enhancing their operational efficiency. With over 25 integrations available for popular CRM, helpdesk, and e-commerce platforms such as Shopify, Salesforce, and Pipedrive, you can easily connect your existing tools. Additionally, our dedicated 5-star customer success team is committed to ensuring a smooth transition, whether you’re migrating from another system or establishing a new cloud call center from the ground up. Our rapid growth is evident, as we have formed successful collaborations with more than 1,000 companies globally, including renowned names like DHL, Yves Rocher, and Karcher. Plus, you can try CloudTalk risk-free with a 14-day trial that doesn't require any credit card information, allowing you to explore its features without commitment. Experience the benefits of an innovative communication system today!
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SignalmashWhy endure the slow response times of major providers like Twilio when you can experience prompt assistance with Signalmash? At Signalmash, we differentiate ourselves from typical CPaaS providers by prioritizing exceptional support. Our developers benefit from direct access to shared Slack channels with our team, ensuring they receive immediate help whenever needed, and our CEO is always approachable for any inquiries. With our commitment to delivering high-quality, real-time support, we facilitate quicker development cycles, allowing you to provide remarkable service to your customers. We offer a range of SMS services, including: - SMS API - SMS CPaaS - SMS UCaaS - SMS no-code sending platform - 10DLC campaign support - Short code SMS - Toll-free SMS Our voice services encompass: - Contact center telecoms - Voice termination - Voice origination - Local numbers - Short code numbers - Toll-free numbers - SIP Trunking Additionally, we provide no-code telecom solutions such as: - UCaaS for SMS - CCaaS for call management - AI-driven solutions Choose Signalmash for unparalleled support throughout your journey. Contact us today to schedule a call and receive expert assistance tailored to your needs!
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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MoneypennyMoneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.
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ManageEngine ADManager PlusADManager Plus is a user-friendly management and reporting solution for Windows Active Directory (AD) that assists both AD administrators and help desk staff in their everyday operations. Featuring a centralized and intuitive web-based interface, this software simplifies complex operations like bulk user account management and the delegation of role-based access to help desk agents. Additionally, it produces an extensive array of AD reports that are crucial for meeting compliance audit requirements. The tool also offers mobile applications, allowing AD professionals to manage user tasks conveniently from their mobile devices while on the move. This flexibility ensures that administrators can maintain productivity and oversight, regardless of their location.
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Phone.comCommunication channels like voice, text, video, fax, and conferencing are essential in today's business landscape. Phone.com provides a contemporary, adaptable solution that caters to the needs of mobile entrepreneurs and expanding companies alike. With its comprehensive suite of advanced business phone functionalities, Phone.com empowers your evolving business to engage with customers in a professional and efficient manner. Enhanced call handling capabilities help to elevate your brand's reputation, while mobility features ensure that you maintain connectivity with clients, coworkers, and partners at any time and from any location. This versatility is crucial for thriving in a fast-paced business environment.
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CallHubCallHub is a reliable campaigning platform poised to transform your outreach, canvassing, mobilization, and marketing efforts. We provide calling, texting, and email solutions tailored for political campaigns, advocacy organizations, nonprofits, and businesses of any scale. However, CallHub transcends being just a software tool. We recognize the importance of data security, high contact rates, automation, dependability, and regulatory compliance in your campaigns. With these critical aspects in mind, CallHub is meticulously crafted to meet your needs. Experience the difference for yourself by giving us a try today!
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3CX3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.
What is Total Telecom Management?
Comview offers a wide range of telecom expense management (TEM), call accounting, and wireless mobility management (WMM) solutions tailored for businesses across different industries and sizes. Their TEM services enable organizations to efficiently control and monitor their telecommunications expenditures. This robust solution encompasses functionalities like invoice processing, wireless management, auditing and optimization, procurement workflows, and asset monitoring, which collectively help companies enhance operational efficiency while reducing costs. Additionally, Comview’s approach ensures that clients can adapt to changing telecom needs and stay competitive in the market.
What is Infortel Select?
Infortel Select offers a robust platform that allows users to collect, standardize, and improve call detail records via a user-friendly and customizable application. Organizations that need to comply with communication regulations, as well as those looking for insights into their corporate call records, will find its streamlined and user-centric interface beneficial for efficiently searching, documenting, and sharing communication activities. The increasing prevalence of VoIP not only necessitates but also offers the opportunity to effectively manage voice quality. Infortel Select incorporates Quality of Service (QoS) metrics, including latency, jitter, packet loss, mean opinion score, and concealed seconds, into each call event, enabling thorough analysis and effective resolution of call quality issues. Furthermore, it boasts a sophisticated call rating engine and a range of custom chargeback reports designed to meet the specific needs of organizations, assisting in the management of fluctuating usage costs, ongoing fixed equipment charges, and service fees. This structured approach not only aids in assigning telecom expenses to the relevant departments but also empowers organizations to maintain oversight of their telecommunications budgets while improving overall communication effectiveness. Ultimately, the versatility of Infortel Select makes it a vital tool for any organization aiming to optimize its communication strategies.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Comview
Date Founded
1997
Company Location
United States
Company Website
www.comviewcorp.com
Company Facts
Organization Name
ISI Telemanagement Solutions
Date Founded
1977
Company Location
United States
Company Website
www.isi-info.com
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Wireless Expense Management
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log