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Ratings and Reviews 0 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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What is MethodiCall?
Many service providers offer self-service features that essentially place the responsibility on you. Understanding the demands of your hectic schedule, we are here to lend a hand. By utilizing our powerful Enterprise Hardened Expense Management software, MethodiCall, alongside our extensive industry expertise, you can achieve fast and accurate results. Unlike several companies that claim to deliver all-encompassing self-service options, they often just shift the responsibility onto you! Acknowledging your limited resources, our managed service is not only robust but also designed for ease of use. We streamline the process of obtaining invoices and electronic billing feeds directly into our leading platform, MethodiCall, while also integrating your corporate directory, which includes Divisions, Departments, and GL numbers. Our solution allows for the automated distribution of reports throughout your organization. Given that your carrier bills can be lengthy and intricate, often filled with errors, we convert them into actionable management insights, significantly lightening your administrative load. By enhancing internal business processes, you stand to gain considerable time savings and boost overall efficiency. This shift allows you to concentrate more on strategic initiatives, freeing you from the hassle of monotonous administrative duties. Embracing our service not only simplifies your workload but also empowers your team to achieve greater success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Comview
Date Founded
1997
Company Location
United States
Company Website
www.comviewcorp.com
Company Facts
Organization Name
Smart Thought Technologies
Date Founded
2003
Company Location
Canada
Company Website
www.smartthought.ca
Categories and Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting
Wireless Expense Management
CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting
Categories and Features
Telecom Expense Management
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting