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What is Touch Stay?

Touch Stay functions as a digital guidebook app that significantly enhances the experience of guests by offering essential information about both the property and the surrounding area. Hosts have the flexibility to personalize these guidebooks with their own branding, images, and videos, ensuring that guests can easily access necessary details without needing to download additional software. Among its various features, the platform includes an AI assistant that facilitates the rapid creation of guides, an upsell widget for promoting extra services, and seamless integration with property management systems to optimize operations. By consolidating crucial information such as check-in instructions and Wi-Fi passwords, Touch Stay effectively reduces the number of inquiries from guests, thereby saving hosts valuable time and boosting overall guest satisfaction. Additionally, the application supports multiple languages and offers offline access, making it an invaluable resource for hospitality professionals worldwide, regardless of their location. This combination of features not only streamlines communication but also enhances the overall guest experience, making Touch Stay a must-have for any property owner.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

Escapia
FLEXIPASS
Guesty
Hospitable
Infor HMS
Jonas Chorum
Lodgify
Maestro PMS
Mews
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
Smily
WebRezPro
innRoad
rezStream Cloud PMS

Integrations Supported

Escapia
FLEXIPASS
Guesty
Hospitable
Infor HMS
Jonas Chorum
Lodgify
Maestro PMS
Mews
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
Smily
WebRezPro
innRoad
rezStream Cloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

$99/year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touch Stay

Date Founded

2014

Company Location

United Kingdom

Company Website

touchstay.com

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

Vacation Rental

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

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