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What is Touchstorm DATAlabs?

Touchstorm DATAlabs has meticulously curated an impressive 96% of YouTube's vast database, converting it into a rich resource encompassing over 200,000 topics, thereby positioning the platform as the largest accessible focus group for brands and agencies globally. Our wide range of tools includes social listening capabilities, influencer selection services, perceptual research offerings, competitive analysis options, and enterprise-level API integrations, all designed to deliver exclusive insights into YouTube that conventional social listening platforms fail to provide. By leveraging cutting-edge AI-driven sentiment analysis, analyzing search trends, and utilizing our unique TVi index, Touchstorm DATAlabs equips brands with the ability to make strategic, data-informed choices regarding their content, influencer partnerships, and market strategies on a substantial scale. This forward-thinking methodology not only boosts brand awareness but also cultivates stronger relationships with targeted consumer segments. Ultimately, our comprehensive insights enable brands to navigate the complex landscape of digital marketing with confidence and precision.

What is SentiOne?

Transform your customer service approach by shifting from conventional social listening tools to cutting-edge AI conversational bots. Remain updated on the latest trends in online listening and data analytics to enhance your insights. Engage proactively in online discussions that focus on customer service strategies. Strengthen your customer service capabilities through multichannel AI automation methods. Monitor important online conversations that could affect your brand's reputation closely. Leveraging an AI-powered online listening and data analysis system allows you to derive valuable insights for managing your brand's image effectively. Streamline your social media presence by merging all profiles into a unified online brand management platform. Connect with both current and potential customers across diverse web channels to elevate customer satisfaction. Revolutionize the customer experience by adopting advanced technology solutions. Improve your brand communications by integrating AI conversational bots, ensuring you not only meet but exceed audience expectations consistently. This technological integration will ultimately cultivate deeper connections between your brand and its customers, leading to long-lasting loyalty. With continuous adaptation to evolving technologies, your brand can stay ahead in a competitive landscape.

Media

Media

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)
YouTube

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

$99/month/user
Perfect for brands looking for a YouTube-native view of their channel performance and competitive set.
1 authenticated channel + 9 competitors
Channel KPIs — growth, engagement, top videos, demographics, geography
Competitive comparisons — top brands, growth metrics, uploads, and cadence
Category Share of Voice
Free Version
Free Trial Offered?

Pricing Information

$299 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touchstorm DATAlabs

Date Founded

2014

Company Location

United States

Company Website

touchstormdatalabs.com

Company Facts

Organization Name

SentiOne

Date Founded

2011

Company Location

Poland

Company Website

sentione.com

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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