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What is Track-It!?
Track-It! is recognized as the leading IT helpdesk solution tailored for technology teams, featuring a comprehensive suite of integrated modules that cover help desk services, asset management, knowledge sharing, change management, procurement oversight, and endpoint management, which includes functions like patch updates, software installations, and the supervision of mobile devices, all while remaining cost-effective. Eliminate the burdensome manual processes that lead to excessive email exchanges, cluttered sticky notes, missed issues, overwhelmed help desk staff, and ineffective task management and prioritization. Track-It! enhances the help desk ticketing process by automating ticket creation, categorization, assignment, and prioritization, which significantly boosts operational efficiency. At the heart of your IT operations, Track-It!’s help desk features combine practicality with ease of use, allowing your team to effectively monitor workloads, prioritize pending tickets, evaluate time spent on IT tasks, and pinpoint urgent issues that impact your organization. This all-encompassing tool not only streamlines operations but also cultivates a more structured and agile IT atmosphere, ensuring that your team can swiftly respond to challenges. With Track-It!, your technology team can achieve higher productivity and improved service levels across the board.
What is Manage-IT?
Manage-IT™ is a cutting-edge web-based Program Management tool crafted to deliver a unified approach for every phase of a project from the perspective of the owner. Utilizing a unique automated platform, our Virtual Administrator simplifies manual tasks, boosting productivity while minimizing the likelihood of costly errors. This revolutionary system allows you to finish projects on time and within financial constraints, all while maintaining the highest standards of quality. As a component of our extensive software suite that includes Construct-IT™, Track-IT™, and Assure-IT™, Manage-IT™ presents three complementary yet independent solutions. These applications can operate separately or together, allowing your team to oversee the entire project in real-time, which enhances oversight of expenses, schedules, and documentation. Furthermore, ATSER's solutions are extremely flexible and can be deployed swiftly, ensuring that your project objectives are met without sacrificing quality. Consequently, your organization is positioned to attain exceptional project management results with increased ease and efficiency, ultimately leading to long-term success.
Integrations Supported
Infraon IMS
API Availability
Has API
API Availability
Has API
Pricing Information
$995.00/one-time
Free Trial Offered?
Free Version
Pricing Information
$795 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.trackit.com
Company Facts
Organization Name
ATSER
Date Founded
1994
Company Location
United States
Company Website
www.atser.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets