Tracker vs. CHARMS

Solution Specialties, Inc., a corporation founded in Illinois, was created to fulfill the informational needs of agencies involved in the justice system. Based in the Chicago metropolitan area, we provide a wide range of products and services tailored for both public and private entities working with criminal and juvenile offenders. Our systems are designed based on extensive direct experience from various agencies across all levels, combined with a strong grounding in behavioral sciences and information technology, which empowers us to offer all-encompassing solutions that cater to a wide array of requirements. Our Tracker® system is meticulously designed to accommodate the needs of every organizational level. By streamlining daily tasks, we strive to transform data entry into a more efficient and less tedious endeavor. The collected information is versatile, serving multiple purposes such as document generation, simplifying new data input, aiding in case planning and management, providing valuable insights for management, controlling expenses, and facilitating outcome-based analytics to support Evidence-Based Practices, among other uses. This comprehensive strategy not only enhances our clients’ operational efficiency but also allows them to concentrate on their fundamental objective of delivering justice. Ultimately, our commitment to innovation ensures that we remain at the forefront of solutions for justice agencies.

CHARMS is a robust online case management platform designed to oversee every element of record maintenance for various services, including foster care, adoptions, residential care for children, supported housing, and recruitment for foster carers. Operating as a non-profit entity, SCN remains under private ownership and is guided by sociocratic principles, ensuring that all staff and clients contribute to the evolution and enhancement of the CHARMS Community. This inclusive approach allows everyone—employees, customers, suppliers, and especially the users of CHARMS—to voice their opinions on the platform's development and functionality. By prioritizing the safeguarding of sensitive information, CHARMS empowers educators, social workers, and other care providers to concentrate on their vital responsibilities without concern. Ultimately, this commitment to privacy and community engagement fosters a supportive environment for all stakeholders involved.