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What is Trakdesk?
Trakdesk presents a versatile customer support software and helpdesk solution meticulously crafted to provide businesses with all the necessary tools for exceptional customer service and enhanced customer satisfaction. The creation of Trakdesk was driven by the awareness that the current market for customer support software had stagnated, which left us disheartened with the available choices. We observed that existing solutions were not only sluggish and outdated but also fell short in offering user-friendly features and intuitive designs. This shortcoming forced customer service agents to switch between multiple applications just to complete a single task, resulting in heightened frustration for both the representatives and the customers. As a result, many customers left their interactions feeling dissatisfied. Efficient ticket management is vital in any support system, as it greatly impacts the overall experience of the customer. By optimizing support workflows, Trakdesk aspires to boost productivity for agents while simultaneously improving customer satisfaction, ultimately leading to a more rewarding interaction for everyone involved. This approach not only addresses the immediate issues faced by users but also aims to transform the way businesses engage with their clientele.
What is SDTM-ETL?
A groundbreaking software solution is now available, delivering the best cost-benefit ratio for the creation of SDTM/SEND datasets and define.xml! Known as SDTM-ETL, this software is celebrated as the most economical and valuable tool in the market for generating SDTM and SEND datasets. It only necessitates that your EDC system can export clinical data in the widely accepted CDISC ODM format, which is typically supported by most EDC systems. Remarkably, SDTM-ETL operates independently of SAS®, which means you will not need to bear the expense of a SAS® license or any other statistical software. The software boasts a highly user-friendly graphical interface that enables users to create most mappings effortlessly through straightforward drag-and-drop functionality or mouse clicks. Furthermore, the define.xml files (versions 2.0 or 2.1) are produced automatically, and users can easily input details using intelligent wizards, thereby removing the hassle of tedious XML editing and complicated Excel spreadsheets. Many CROs and service providers have already adopted SDTM-ETL for their regulatory submission processes, making it a favored option in the industry. This innovative tool is not only enhancing clinical data management but is also simplifying the submission journey for numerous organizations. As a result, it stands poised to revolutionize the industry standards and practices in clinical data handling.
Integrations Supported
Microsoft Excel
API Availability
Has API
API Availability
Has API
Pricing Information
$11.99 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Trakdesk
Date Founded
2016
Company Location
United States
Company Website
Trakdesk.com
Company Facts
Organization Name
XML4Pharma
Company Location
Austria
Company Website
www.xml4pharma.com/SDTM-ETL/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
ETL
Data Analysis
Data Filtering
Data Quality Control
Job Scheduling
Match & Merge
Metadata Management
Non-Relational Transformations
Version Control