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What is TransOrgIQ?

TransOrg Analytics has positioned itself as a trusted source of sophisticated analytics and AI solutions, helping organizations turn unrefined data into meaningful insights. This enables companies to make faster, more informed decisions rooted in data. Focusing on areas like data engineering, predictive analytics, machine learning, and generative AI, TransOrg provides flexible solutions designed to tackle complex business challenges. Their offerings enhance operational efficiency, encourage innovative thinking, and produce quantifiable returns on investment. Serving a diverse range of industries, including banking, retail, healthcare, hospitality, and manufacturing, TransOrg customizes solutions in areas such as demand forecasting, fraud detection, customer analytics, and process automation. With a skilled team of data scientists and engineers, TransOrg combines technical expertise with business acumen. Their mission is to promote the integration of analytics, empower decision-makers with insights, and create enduring value for businesses, thereby steering them toward long-term success and growth while continuously adapting to industry changes.

What is TransMon?

TransMon stands out for its cutting-edge strategy in quality monitoring procedures. It enables management to supervise the performance of the QA team while also gaining valuable insights into the feedback that agents receive. With TransMon, users can efficiently track team performance, leveraging its features to analyze and observe every customer interaction—whether through calls, emails, or chats—on a single platform, and create reports based on scorecards in less than a minute. The software includes an agent module that motivates agents to improve their skills and performance through a self-directed learning framework. Furthermore, TransMon promotes open relationships within the team by implementing an automated sampling system, where samples are regularly collected and allocated to the quality team, allowing agents the freedom to accept or request additional clarification on any sample. This approach of engagement not only fosters active participation in their own development but also significantly boosts the overall efficiency of the quality monitoring process. Ultimately, TransMon is transforming how quality assurance is conducted by blending technology with a focus on agent development.

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Integrations Supported

C-Zentrix Contact Center
Freshdesk
MyOperator
Zendesk

Integrations Supported

C-Zentrix Contact Center
Freshdesk
MyOperator
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$200
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TransOrg Analytics

Date Founded

2009

Company Location

India

Company Website

www.transorg.ai/

Company Facts

Organization Name

TransMon

Date Founded

2010

Company Location

India

Company Website

transmonqa.com

Categories and Features

Categories and Features

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