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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
What is Transync AI?
Transync AI represents a cutting-edge solution for translation and interpretation, utilizing artificial intelligence to enable real-time, multilingual communication across a variety of contexts such as business meetings, phone conversations, travel, or casual discussions. By harnessing state-of-the-art technologies like end-to-end speech recognition, neural translation, and natural voice synthesis, it facilitates two-way voice translation with remarkably low latency—usually under half a second—allowing users to engage in dialogue as if they were speaking the same language. With support for more than 60 languages, its unique dual-screen layout provides a simultaneous view of both the original speech and its translation, greatly improving comprehension and clarity for all involved parties. Moreover, Transync AI's advanced features include speaker recognition and automatic language detection, which accurately identify the speaker and the language being used, thus ensuring precise translations without requiring user intervention. After conversations conclude, the platform can produce detailed transcripts and AI-generated summaries in various languages, serving as an invaluable asset for effective communication and record-keeping. Not only does it offer powerful functionality, but its intuitive interface also guarantees ease of use for individuals from diverse backgrounds, making it accessible to a wide range of users. This combination of advanced technology and user-centric design positions Transync AI as a premier solution for modern communication challenges.
What is Azure Speech Translation?
Effortlessly convert audio into over 30 languages while customizing translations to align with your organization’s specific terminology, all using your preferred programming language. Experience rapid and reliable speech translation powered by cutting-edge neural machine translation technology. With a simple API call, you can create both speech-to-speech and speech-to-text translations seamlessly. The Speech Translation feature comprehends the context of entire sentences, ensuring that translations are not only accurate but also fluent, thereby improving communication among users of various languages. Additionally, you have the option to tailor speech recognition and translation to accommodate the specialized vocabulary relevant to your field or industry. This process allows for the establishment of a bespoke translation system without requiring any machine learning expertise. Moreover, the Speech Translation capability can effectively eliminate verbal fillers such as "um" and "uh," as well as repeated phrases, while inserting correct punctuation and capitalization and filtering out inappropriate language, resulting in translations that are more refined. By ensuring that translations are clear and easy to understand, the system is designed to standardize speech output efficiently while significantly enhancing overall comprehension for users. Ultimately, this technology not only improves communication but also empowers organizations to interact more effectively in a multilingual environment.
Integrations Supported
Azure AI Services
Google Meet
Microsoft Azure
Microsoft Teams
Slack
Zoom
Integrations Supported
Azure AI Services
Google Meet
Microsoft Azure
Microsoft Teams
Slack
Zoom
API Availability
Has API
API Availability
Has API
Pricing Information
$8.99 per
Free Trial Offered?
Free Version
Pricing Information
$0.36 per hour
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Transync AI
Company Location
China
Company Website
www.transyncai.com
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
azure.microsoft.com/en-us/products/ai-services/speech-translation/
