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What is Traversal?

Traversal represents a groundbreaking AI-powered Site Reliability Engineering (SRE) tool that operates continuously, autonomously detecting, resolving, and even forestalling production-related issues. It conducts a detailed examination of logs, metrics, traces, and the codebase to identify the underlying causes of errors or slowdowns, swiftly bringing to light the affected components, critical bottlenecks, and possible sources of trouble with supporting evidence in just minutes. By utilizing advancements in causal machine learning, leveraging insights from large language models, and employing intelligent AI agents, Traversal can proactively tackle challenges before any alerts are activated, thereby ensuring uninterrupted operations. Designed specifically for complex enterprises and essential infrastructure, it is capable of handling a variety of data formats, supports bring-your-own models, and provides optional on-premises deployment for maximum adaptability. Its seamless integration into current systems requires only read-only access—eliminating the need for agents, sidecars, or any write actions to production—thereby safeguarding data privacy and maintaining control. In addition to effortlessly integrating into your observability framework, it not only expedites the troubleshooting process but also significantly minimizes downtime, ultimately boosting operational efficiency and reliability. Moreover, its capacity to adjust to different environments positions it as a valuable resource for organizations aiming to maintain consistent service delivery. This innovative solution not only enhances the reliability of systems but also empowers businesses to focus on their core operations without the worry of unexpected disruptions.

What is EvaluAgent?

Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.

Media

Media

Integrations Supported

Beam AI
Cloudways
DigitalOcean
Drip
Eventbrite
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

Integrations Supported

Beam AI
Cloudways
DigitalOcean
Drip
Eventbrite
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Traversal

Company Location

United States

Company Website

www.traversal.com

Company Facts

Organization Name

EvaluAgent

Date Founded

2012

Company Location

United Kingdom

Company Website

www.evaluagent.com

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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