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What is Trendzact?

Robust protection against various threats while simultaneously boosting productivity for both in-office and remote work settings is achieved seamlessly. Each customer interaction is automatically evaluated, and the results are quickly relayed to the agents involved. Customized coaching is provided to agents based on their customer interactions, aiming specifically to enhance their skills. The system continuously captures webcam images alongside live video and audio streaming, allowing for real-time detection of security risks and productivity challenges. Through dynamic risk assessment and vulnerability scanning, potential insider threats are identified promptly, preventing them from escalating into serious issues. All employee activities are meticulously recorded via video and audio footage, session captures, unalterable logs, and alert mechanisms. Users are encouraged to engage with their supervisors and colleagues to share insights and uplift one another. Incidents related to security and productivity can be flagged, facilitating a more efficient workflow process to ensure timely intervention. Agents also benefit from automated note-taking during calls, which seamlessly integrates with the CRM system for quick reference. Workflows can be tailored to respond to specific triggers, thereby boosting overall operational effectiveness. Moreover, this comprehensive system not only secures the work environment but also cultivates a culture of collaboration, learning, and ongoing enhancement in performance. Ultimately, the integration of these elements leads to a more resilient and productive workforce.

What is Globitel Retail Quality Management (RQM)?

RQM is a sophisticated platform engineered for capturing both video and audio, featuring desktop screen recording functionality to monitor the exchanges between customers and service representatives, all accessible through a web-based interface that supports transaction assessment and management. One of the most impressive features of Globitel’s solutions is their customizability, which allows businesses to adapt the system by incorporating new functionalities as their needs change, an essential factor for keeping pace with shifting business models. This level of adaptability can play a pivotal role in determining the success or failure of new service initiatives. Designed with an open architecture and a modular structure, RQM ensures improved scalability, making it easy to expand recording capabilities simply by adding relevant software and hardware elements. In addition, RQM’s distributed architecture in a multi-location environment enables the straightforward integration of new sites, promoting seamless operations and efficiency across different settings. This extensive flexibility not only enhances customer service interactions but also empowers organizations to stay proactive in their approach to customer engagement. Ultimately, this makes RQM an indispensable tool for companies aiming to refine their customer service strategies effectively.

Media

Media

Integrations Supported

Amazon Rekognition

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Trendzact

Company Location

United States

Company Website

trendzact.com/platform/

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/retail-quality-management-system/

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

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