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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Trendzact?
Robust protection against various threats while simultaneously boosting productivity for both in-office and remote work settings is achieved seamlessly. Each customer interaction is automatically evaluated, and the results are quickly relayed to the agents involved. Customized coaching is provided to agents based on their customer interactions, aiming specifically to enhance their skills. The system continuously captures webcam images alongside live video and audio streaming, allowing for real-time detection of security risks and productivity challenges. Through dynamic risk assessment and vulnerability scanning, potential insider threats are identified promptly, preventing them from escalating into serious issues. All employee activities are meticulously recorded via video and audio footage, session captures, unalterable logs, and alert mechanisms. Users are encouraged to engage with their supervisors and colleagues to share insights and uplift one another. Incidents related to security and productivity can be flagged, facilitating a more efficient workflow process to ensure timely intervention. Agents also benefit from automated note-taking during calls, which seamlessly integrates with the CRM system for quick reference. Workflows can be tailored to respond to specific triggers, thereby boosting overall operational effectiveness. Moreover, this comprehensive system not only secures the work environment but also cultivates a culture of collaboration, learning, and ongoing enhancement in performance. Ultimately, the integration of these elements leads to a more resilient and productive workforce.
What is Proofpoint Insider Threat Management?
Proofpoint emerges as a leading solution centered on people for managing Insider Threats (ITM), aimed at protecting organizations from the risks associated with data loss and reputational harm resulting from insiders who may act maliciously, negligently, or out of ignorance. Through the analysis of user activities and data transactions, Proofpoint empowers security teams to identify user risk indicators, detect insider-related data breaches, and improve the efficiency of their incident response efforts. Given that insider threats are responsible for 30% of all data breaches, the financial fallout from these events has doubled in the last three years. Furthermore, Proofpoint provides security teams with essential tools designed to reduce both the likelihood and the impact of insider threats while enhancing their response capabilities and overall operational efficiency. Additionally, we offer a wide array of resources, including comprehensive reports and strategic guidance, to assist organizations in effectively managing insider threat risks. Users can also benefit from the ability to visualize and analyze correlated data regarding user activities, interactions, and associated risks through unified timelines, which simplifies the process of identifying and addressing potential weaknesses. This all-encompassing strategy not only strengthens security protocols but also encourages a proactive approach in mitigating insider-related threats. By fostering a culture of awareness and preparedness, organizations can significantly minimize their vulnerabilities and bolster their defenses.
Integrations Supported
Amazon Rekognition
Amazon Web Services (AWS)
CrowdStrike Container Security
CyberArk Endpoint Privilege Manager
IBM Cloud
Okta
Palo Alto Networks Threat Prevention
SailPoint
SentinelOne Singularity
ServiceNow
Integrations Supported
Amazon Rekognition
Amazon Web Services (AWS)
CrowdStrike Container Security
CyberArk Endpoint Privilege Manager
IBM Cloud
Okta
Palo Alto Networks Threat Prevention
SailPoint
SentinelOne Singularity
ServiceNow
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Trendzact
Company Location
United States
Company Website
trendzact.com/platform/
Company Facts
Organization Name
Proofpoint
Company Location
United States
Company Website
www.proofpoint.com/us/products/information-protection/insider-threat-management
Categories and Features
Employee Monitoring
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking