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What is TriVice?

This innovative system employs Artificial Intelligence to minimize unnecessary referrals while lessening reliance on specialist clinicians. It serves as a digital platform for clinicians, facilitating the processing of routine referrals into established care pathways, providing feedback and customized clinical advice to the referring clinician, and offering guidance related to administrative duties. Accessible through both mobile and web applications, it benefits referrers, referees, administrative personnel, and patients alike. With 85% of the UK population owning smartphones, the system leverages instant and trackable messaging, making it an ideal medium for ensuring that both patients and referrers receive vital triaging information promptly. The solution is designed to seamlessly function on both mobile and web platforms, featuring a variety of capabilities such as user registration, secure login, user management, the setup of clinical triaging pathways, conducting triaging based on those pathways, and the ability to initiate a case for a patient. Additionally, these features enhance the overall efficiency of the referral process, improving patient care outcomes in the long run.

What is DaemonLayer?

DaemonLayer functions above your PSA, optimizing the repetitive tasks linked to Microsoft 365 requests that frequently consume valuable time for engineers. It autonomously handles processes such as resetting passwords, modifying groups, adjusting mailbox permissions, updating users, assigning licenses, and configuring out-of-office settings, all without needing technician intervention. Incoming support emails are automatically classified and triaged using advanced AI technology, directing them to your service desk with all essential context already compiled. Even before the triage is completed, DaemonLayer collects information on the M365 user, examines previous tickets for any associated problems, evaluates the confidence level of the situation, and suggests the most suitable technician, accomplishing this in under four seconds. Additionally, it boasts seamless two-way integration with ConnectWise and Autotask, enabling PSA embedded panels to showcase triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. It also incorporates a trust-based change authorization framework designed to manage sensitive tasks, featuring customizable human-in-the-loop approval checkpoints that enhance both security and accountability. With these advanced features, DaemonLayer not only significantly increases efficiency but also alleviates the burden on IT teams, allowing them to focus on more strategic initiatives and complex problem-solving.

Media

Media

No images available

Integrations Supported

Autotask PSA
ConnectWise PSA
Emisoft
Microsoft 365
NHSmail
SystmOne

Integrations Supported

Autotask PSA
ConnectWise PSA
Emisoft
Microsoft 365
NHSmail
SystmOne

API Availability

Has API

API Availability

Has API

Pricing Information

£13,000/speciality/year
Free Trial Offered?
Free Version

Pricing Information

£99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Capri Healthcare

Date Founded

2019

Company Location

United Kingdom

Company Website

caprihealthcare.co.uk

Company Facts

Organization Name

Silent Signal Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

daemonlayer.com

Categories and Features

Categories and Features

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