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Ratings and Reviews 0 Ratings
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What is Trident AI?
Financial institutions, including banks and fintech companies, are increasingly in need of AI-driven fraud investigators to create an environment where individuals no longer suffer from fraud, and Trident is at the forefront of this movement by offering an abundance of investigators to these organizations. Our specialized AI agents are tailored to effectively tackle card fraud and authorized push payment scams, seamlessly integrating with your in-app dispute forms, messaging systems, and alert notifications. This groundbreaking approach significantly cuts down the time required to resolve fraud cases from several days to just minutes, thereby improving customer satisfaction levels. In addition, our AI agents enhance your fraud management systems, guaranteeing that every case is thoroughly examined, no matter how high the volume of reported incidents may be. By streamlining the process of addressing false positives, our detection models can pinpoint a larger number of transactions, ensuring that genuine fraud is accurately identified. Furthermore, our assistant can be effortlessly integrated with platforms such as Intercom, Zendesk, or any existing case management system, offering a holistic solution for fraud detection and resolution. Harnessing the capabilities of AI not only revolutionizes the fraud investigation process but also equips banks with the tools necessary to protect their customers more effectively than previously imagined. Ultimately, this innovative technology represents a significant leap forward in the ongoing battle against financial fraud.
What is ACI Case Manager?
No matter if a fraud incident is genuine or incorrectly identified, the approach banks take in managing customer experiences is crucial. It is vital to provide your fraud investigation team with a well-rounded set of tools to address any obstacles while keeping customer satisfaction at the forefront. Analysts should be equipped to assist customers effectively and comprehensively when verifying instances of fraud. Streamlining case creation processes by utilizing account and contact details from ACI Fraud Management is essential. Moreover, enhancing communication with customers can be achieved by using customizable templates that integrate dynamic data selections. Centralizing case information enables flexible searching and the ability to append data as needed. Adjusting the workflow for fraud analysts can simplify case management, which in turn accelerates the processing times of cases within the organization. The incorporation of dynamic data enrichment, along with visual displays and structured workflows, helps establish guided procedures, integrated prompts, and resources that can assist investigators throughout their research and decision-making phases. Consequently, this strategic approach not only boosts operational efficiency but also cultivates a more favorable customer experience when dealing with fraudulent activities. Ultimately, prioritizing both effective fraud management and customer service can lead to lasting trust between banks and their clients.
Integrations Supported
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Intercom
Zendesk
Integrations Supported
Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Intercom
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Trident AI
Company Website
tridentai.co
Company Facts
Organization Name
ACI Worldwide
Date Founded
1975
Company Location
United States
Company Website
www.aciworldwide.com/solutions/case-manager
Categories and Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Categories and Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles