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Ratings and Reviews 0 Ratings
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CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
What is TrominoCARE?
TrominoCARE is an innovative, cloud-based software designed for Medical Information Call Centers (MICC), aimed at optimizing the everyday functions of these centers. It features a comprehensive database that supports the management of MICC operations throughout their entire lifecycle and caters to various call types, including medical inquiries, product quality concerns, and adverse event reporting. Accessible on mobile devices, tablets, and desktops, TrominoCARE enhances flexibility and enables rapid responses across multiple platforms. Key functionalities include the automation of processes for different call types, automatic generation of Field Alert Reports (FARs), and a customizable product dictionary alongside personalized workflows tailored to meet unique business needs. Furthermore, the platform offers a mobile application that allows medical sales representatives and field teams to gather and relay information even when offline, while ensuring smooth integration with safety protocols and MICC systems. This all-encompassing strategy significantly improves efficiency and fosters better communication within the medical information sphere, ultimately leading to improved service delivery and a more responsive healthcare environment.
What is Dialog?
Dialog presents a thorough and adaptable solution for monitoring pharmacovigilance literature, aimed at improving the operational effectiveness of drug safety reporting organizations by automating and streamlining the literature triage process. It offers access to a vast array of over 140 esteemed scientific and medical literature databases, such as MEDLINE, Embase, and Biosis, which helps standardize content from diverse sources, thus ensuring a uniform approach to precision searching, deduplication, and structured XML output. The DialogML engine harnesses cutting-edge artificial intelligence to rank search results according to their relevance to patient safety, discern essential safety concepts, and categorize references related to Individual Case Safety Reporting (ICSRs), aggregated reports like PBRER, PSUR, and DSUR, as well as safety signals, allowing reviewers to quickly identify high-priority articles. Additionally, the Dialog Alerts Manager streamlines the alert creation and management process through features such as bulk editing capabilities, thorough audit trails for modifications in search strategies, customizable scheduling, and meticulous tracking of delivery histories. This cohesive system not only dramatically minimizes the time and effort needed for efficient literature monitoring but also empowers organizations to direct their attention toward more pressing drug safety concerns and enhance their overall reporting accuracy. Ultimately, this leads to improved patient safety outcomes and more effective regulatory compliance.
Integrations Supported
XML
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TrominoSoft
Company Location
United States
Company Website
trominosoft.com/trominocare/
Company Facts
Organization Name
Clarivate
Company Location
United Kingdom
Company Website
clarivate.com/life-sciences-healthcare/research-development/pharmacovigilance-drug-safety/dialog/