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What is TrueDEM?

TrueDEM, created by panagenda, is a dedicated Digital Experience Monitoring (DEM) tool specifically designed for environments utilizing Microsoft 365. This innovative solution provides IT departments with in-depth insights into real user experiences across a range of Microsoft applications like Teams, Outlook, SharePoint, and OneDrive, by integrating various factors such as network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi connectivity, and the operational health of Microsoft 365 services into a coherent and actionable dashboard. By pinpointing issues such as poor call quality in Teams, application loading delays, and deficient network conditions before they lead to help desk inquiries, TrueDEM enables IT teams to tackle problems with precise root-cause analysis rather than guesswork. Moreover, it supports both agent-based endpoint monitoring and gathers data from synthetic and real-user telemetry, allowing it to identify trends and anomalies on a weekly basis while also generating comprehensive reports on user adoption rates, engagement metrics, and experience benchmarks across different sites, departments, or even the entire organization. Consequently, TrueDEM significantly improves the overall digital experience by equipping IT teams with essential tools to effectively monitor and enhance user interactions within the Microsoft 365 ecosystem. By prioritizing user experience and offering actionable insights, it empowers organizations to achieve better productivity and employee satisfaction.

What is Autonomous Digital Experience Management (ADEM)?

An integrated digital experience management solution that works with Prisma SAE, along with GlobalProtect and Prisma Access, enables the enhancement of user experiences without the necessity for extra software or hardware installations. IT teams are required to swiftly detect and address issues in the entire service delivery chain, catering to both remote and office-based employees. By utilizing ADEM, which is part of the SASE framework, you can easily uncover answers to any performance-related inquiries for any user. This tool provides extensive insights into user experiences, allowing you to identify critical incidents and their underlying causes effectively. With comprehensive visibility, you can oversee user experiences by correlating performance metrics across all networks and endpoints, ensuring that any potential problems are swiftly addressed to maintain optimal functionality. Furthermore, this approach fosters a proactive stance in managing digital experiences, ultimately enhancing overall productivity and satisfaction among users.

Media

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Media

Integrations Supported

Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Prisma Access
Prisma SASE
Prisma SD-WAN

Integrations Supported

Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Prisma Access
Prisma SASE
Prisma SD-WAN

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

panagenda GmbH

Date Founded

2007

Company Location

Germany

Company Website

www.panagenda.com

Company Facts

Organization Name

Palo Alto Networks

Date Founded

2005

Company Location

United States

Company Website

www.paloaltonetworks.com/sase/adem

Categories and Features

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

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