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What is TrueDEM?

TrueDEM, created by panagenda, is a dedicated Digital Experience Monitoring (DEM) tool specifically designed for environments utilizing Microsoft 365. This innovative solution provides IT departments with in-depth insights into real user experiences across a range of Microsoft applications like Teams, Outlook, SharePoint, and OneDrive, by integrating various factors such as network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi connectivity, and the operational health of Microsoft 365 services into a coherent and actionable dashboard. By pinpointing issues such as poor call quality in Teams, application loading delays, and deficient network conditions before they lead to help desk inquiries, TrueDEM enables IT teams to tackle problems with precise root-cause analysis rather than guesswork. Moreover, it supports both agent-based endpoint monitoring and gathers data from synthetic and real-user telemetry, allowing it to identify trends and anomalies on a weekly basis while also generating comprehensive reports on user adoption rates, engagement metrics, and experience benchmarks across different sites, departments, or even the entire organization. Consequently, TrueDEM significantly improves the overall digital experience by equipping IT teams with essential tools to effectively monitor and enhance user interactions within the Microsoft 365 ecosystem. By prioritizing user experience and offering actionable insights, it empowers organizations to achieve better productivity and employee satisfaction.

What is Centreon?

Centreon stands as a worldwide leader in IT monitoring that emphasizes business awareness to ensure optimal performance and uninterrupted operations. The company's AIOps-ready platform is comprehensive and tailored to function effectively within the intricacies of modern hybrid cloud environments, adeptly addressing the challenges posed by distributed clouds. By monitoring every facet of IT infrastructure, from cloud services to edge devices, Centreon provides a detailed and all-encompassing perspective. It eradicates blind spots by overseeing all hardware, middleware, and applications integral to contemporary IT workflows. This monitoring encompasses legacy systems on-premises, as well as assets in private and public clouds, extending all the way to the network's edge where smart devices and customer interactions converge to generate business value. Always keeping pace with the latest developments, Centreon is adept at managing even the most fluid operational settings. Its auto-discovery features enable seamless tracking of Software Defined Networks (SDN), AWS or Azure cloud resources, Wi-Fi access points, and all other components vital to today’s flexible IT infrastructure. Through continuous innovation and a commitment to adaptability, Centreon ensures that organizations maintain a competitive edge in an ever-evolving digital landscape.

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Integrations Supported

Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams

Integrations Supported

Microsoft OneDrive
Microsoft SharePoint
Microsoft Teams
Active Directory
Amazon CloudFront
Amazon CloudWatch
Amazon ElastiCache
Amazon S3
Azure Key Vault
Firebird
Google Workspace
IBM Informix
MariaDB
Netdata
OpenVPN Access Server
Oracle PeopleSoft
PagerDuty
SQL Server
Selenium
VMware ESXi

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

panagenda GmbH

Date Founded

2007

Company Location

Germany

Company Website

www.panagenda.com

Company Facts

Organization Name

Centreon

Date Founded

2005

Company Location

France

Company Website

www.centreon.com/en/platform/

Categories and Features

Categories and Features

Cloud Monitoring

Not specified

Container Monitoring

Not specified

Database Monitoring

Not specified

Hardware Monitoring

Not specified

IT Alerting

Not specified

Log Management

Not specified

Log Monitoring

Not specified

Network Monitoring

Not specified

RMM

Not specified

Server Monitoring

Not specified

Website Monitoring

Not specified

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