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What is TrueDEM?

TrueDEM, created by panagenda, is a dedicated Digital Experience Monitoring (DEM) tool specifically designed for environments utilizing Microsoft 365. This innovative solution provides IT departments with in-depth insights into real user experiences across a range of Microsoft applications like Teams, Outlook, SharePoint, and OneDrive, by integrating various factors such as network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi connectivity, and the operational health of Microsoft 365 services into a coherent and actionable dashboard. By pinpointing issues such as poor call quality in Teams, application loading delays, and deficient network conditions before they lead to help desk inquiries, TrueDEM enables IT teams to tackle problems with precise root-cause analysis rather than guesswork. Moreover, it supports both agent-based endpoint monitoring and gathers data from synthetic and real-user telemetry, allowing it to identify trends and anomalies on a weekly basis while also generating comprehensive reports on user adoption rates, engagement metrics, and experience benchmarks across different sites, departments, or even the entire organization. Consequently, TrueDEM significantly improves the overall digital experience by equipping IT teams with essential tools to effectively monitor and enhance user interactions within the Microsoft 365 ecosystem. By prioritizing user experience and offering actionable insights, it empowers organizations to achieve better productivity and employee satisfaction.

What is Site24x7?

Site24x7 offers an integrated cloud monitoring solution designed to enhance IT operations and DevOps for organizations of all sizes. This platform assesses the actual experiences of users interacting with websites and applications on both desktop and mobile platforms. DevOps teams benefit from capabilities that allow them to oversee and diagnose issues in applications and servers, along with monitoring their network infrastructure, which encompasses both private and public cloud environments. The comprehensive end-user experience monitoring is facilitated from over 100 locations worldwide, utilizing a range of wireless carriers to ensure thorough coverage and insight into performance. By leveraging such extensive monitoring features, organizations can significantly improve their operational efficiency and user satisfaction.

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Integrations Supported

Microsoft Teams
Microsoft OneDrive

Integrations Supported

Microsoft Teams
6clicks
Akitra Andromeda
Amazon Web Services (AWS)
Chronicle SOAR
ConnectWise PSA
Easyflow
Jira
MainWP
ManageEngine ServiceDesk Plus
Microsoft Azure
Opsgenie
PagerDuty
Picky Assist
ServiceNow
Squadcast
Stackreaction
Zenduty
Zoho Analytics

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$9.00/month
Site24x7 pricing is based on number of monitors (Hosts/Servers) and not on metrics.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

panagenda GmbH

Date Founded

2007

Company Location

Germany

Company Website

www.panagenda.com

Company Facts

Organization Name

ManageEngine

Date Founded

2006

Company Location

India

Company Website

www.site24x7.com

Categories and Features

Categories and Features

AIOps

Not specified

API Monitoring

Not specified

Application Performance Monitoring (APM)

Diagnostic Tools
Full Transaction Diagnostics
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Cloud Management

Billing & Provisioning
Cost Management
Multi-Cloud Management
Performance Analytics
SLA Management

Cloud Monitoring

Not specified

Cron Job Monitoring

Not specified

Database Monitoring

Not specified

DevOps

Not specified

DNS Monitoring

Not specified

Incident Management

Not specified

IP Scanners

Not specified

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Multi-Platform Support
Performance Monitoring
Reporting / Analytics
Virtual Machine Monitoring

Log Analysis

Not specified

Log Management

Audit Trails
Data Visualization
Event Logs
Network Logs
Syslogs
Thresholds
Web Logs

MSP

Dashboard
Remote Systems Monitoring

Network Configuration

Not specified

Network Mapping

Not specified

Network Monitoring

Bandwidth Monitoring
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Observability

Not specified

RMM

For MSPs
IT Asset Management
Network Monitoring
Patch Management
Real-time Alerts

Server Management

CPU Monitoring
Database Servers
Email Monitoring
Event Logs
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Server Monitoring

Not specified

SNMP Monitoring

Not specified

System Monitoring

Alerts / Notifications
Device Monitoring
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Server Monitoring
Service Configuration Management

VoIP Monitoring

Not specified

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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