Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • New Relic Reviews & Ratings
    2,934 Ratings
    Company Website
  • CloudFiler Reviews & Ratings
    19 Ratings
    Company Website
  • Uptime.com Reviews & Ratings
    478 Ratings
    Company Website
  • Qualio Reviews & Ratings
    912 Ratings
    Company Website
  • QuickApps Reviews & Ratings
    Company Website
  • Statseeker Reviews & Ratings
    35 Ratings
    Company Website
  • FinOpsly Reviews & Ratings
    3 Ratings
    Company Website
  • Overmonitor Reviews & Ratings
    8 Ratings
    Company Website
  • SmartDraw Reviews & Ratings
    561 Ratings
    Company Website
  • Robin by Atera Reviews & Ratings
    532 Ratings
    Company Website

What is TrueDEM?

TrueDEM, created by panagenda, is a dedicated Digital Experience Monitoring (DEM) tool specifically designed for environments utilizing Microsoft 365. This innovative solution provides IT departments with in-depth insights into real user experiences across a range of Microsoft applications like Teams, Outlook, SharePoint, and OneDrive, by integrating various factors such as network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi connectivity, and the operational health of Microsoft 365 services into a coherent and actionable dashboard. By pinpointing issues such as poor call quality in Teams, application loading delays, and deficient network conditions before they lead to help desk inquiries, TrueDEM enables IT teams to tackle problems with precise root-cause analysis rather than guesswork. Moreover, it supports both agent-based endpoint monitoring and gathers data from synthetic and real-user telemetry, allowing it to identify trends and anomalies on a weekly basis while also generating comprehensive reports on user adoption rates, engagement metrics, and experience benchmarks across different sites, departments, or even the entire organization. Consequently, TrueDEM significantly improves the overall digital experience by equipping IT teams with essential tools to effectively monitor and enhance user interactions within the Microsoft 365 ecosystem. By prioritizing user experience and offering actionable insights, it empowers organizations to achieve better productivity and employee satisfaction.

What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

Media

No images available

Media

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
ServiceNow

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Microsoft OneDrive
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

panagenda GmbH

Date Founded

2007

Company Location

Germany

Company Website

www.panagenda.com

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Categories and Features

Popular Alternatives

GSX Gizmo Reviews & Ratings

GSX Gizmo

GSX Solutions

Popular Alternatives

Ekara Reviews & Ratings

Ekara

ip-label
eG Enterprise Reviews & Ratings

eG Enterprise

eG Innovations