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What is TrulySecure?

The combination of facial and vocal biometric authentication offers a remarkably secure and intuitive user experience. Sensory utilizes its unique algorithms for speaker verification, facial recognition, and biometric fusion, leveraging its extensive knowledge in speech processing, computer vision, and machine learning. This innovative integration of facial and voice recognition not only enhances security but also ensures a quick, convenient, and user-friendly verification process. Furthermore, biometric solutions provide distinct advantages over traditional authentication methods, particularly in terms of convenience and accessibility. Nevertheless, the reliability of biometric systems can vary, as some may be prone to false positives, a vulnerability commonly referred to as "spoofing." To address this concern, Sensory employs a state-of-the-art strategy that includes both passive facial liveness detection and active vocal liveness verification, or a combination of both, through the use of an advanced deep learning model. This significantly reduces the risk of fraud from deceptive tactics like 3D masks, photographs, and video recordings. By taking this innovative approach, Sensory distinguishes itself within the biometric industry, ensuring that users can confidently rely on the security of their authentication methods while still enjoying a seamless experience. Ultimately, this commitment to both security and usability is what makes Sensory a leader in biometric technology.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sensory

Date Founded

1994

Company Location

United States

Company Website

www.sensory.com/face-voice-biometrics

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Categories and Features

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