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Ratings and Reviews 0 Ratings

Total
ease
features
design
support

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What is Tungsten TotalAgility?

Tungsten TotalAgility, formerly known as Kofax TotalAgility, streamlines the development and execution of intelligent process automation, thereby enhancing the capabilities of both human and digital workforces. It provides a single platform for managing, executing, routing, and analyzing workflow tasks efficiently. Our cutting-edge document processing technology guarantees that data and documents are processed with outstanding precision and speed. With its powerful tools, businesses can develop, deploy, and accelerate automation initiatives across the entire organization. This centralized automation hub is specifically crafted to oversee complex tasks, trigger automated processes, and deliver immediate workforce support whenever needed. By improving customer interactions across multiple channels and devices, it positions organizations for success in a competitive market. Empowering citizen developers, professional developers, and administrators alike, it encourages problem-solving and innovation. The ability to process documents from any source, supported by advanced AI, eliminates the necessity for manual data extraction within workflows. Additionally, intelligent digital workers can be deployed to manage high-value processes and labor-intensive tasks with efficiency, boosting productivity and refining operations. This comprehensive platform ultimately creates a more adaptable and responsive business landscape, fostering growth and sustainability. As organizations embrace these innovations, they can better navigate the complexities of modern business environments.

What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

Media

Media

Integrations Supported

NetDocuments
Tungsten AutoStore
iManage

Integrations Supported

NetDocuments
Tungsten AutoStore
iManage

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tungsten Automation

Date Founded

1985

Company Location

United States

Company Website

www.tungstenautomation.com/products/intelligent-automation-platform

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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