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What is Tustena CRM?

Tustena CRM showcases the forefront of extended customer relationship management solutions provided by the TeamSystem group. Since its launch in 2003, it has positioned itself as one of the most thorough and competitive CRM offerings in the market, drawing on deep Italian expertise and research. The competitive landscape has evolved from a focus on production systems to an emphasis on improving customer service and managing business relationships more effectively. By incorporating Tustena CRM into their suite of management tools, organizations can greatly improve their customer monitoring, reduce costs, and increase profitability. This platform efficiently organizes vital services and automations related to customer management, optimizing both time and resource utilization. With Tustena CRM, the processes of tracking activities, scheduling appointments, and managing email communications turn into a collaborative endeavor, leading to a significant reduction in the time spent searching for information within the organization. As a result, businesses not only enhance their operational efficiency but also cultivate a more streamlined and effective approach to managing customer relationships. Ultimately, Tustena CRM represents a pivotal tool for companies aiming to thrive in a customer-centric market.

What is ERMES?

ERMES is an all-encompassing application developed based on insights from the SEFIN group, specifically designed to assist in the generation of supervisory reports and matrices for foreign bank branches operating in Italy, as well as for Financial Intermediaries registered in the new SINGLE REGISTER. This tool acts as a protocol to PUMA 2 (Unified Corporate Matrices Procedure), enabling an efficient and comprehensive method for meeting the periodic reporting obligations to the Bank of Italy. Specifically tailored for the Italian branches of foreign banks and for Financial Intermediaries under article 107, along with those governed by article 106 (collectively known as the SINGLE REGISTER), ERMES serves as a robust reporting and communication platform that guides users through every step of the process via its user-friendly yet detailed interface. The application emphasizes flexibility and ease of use, facilitating the adjustment and customization of table structures to cater to the distinct requirements of each user. Additionally, it offers a singular reference documentation for processing, which guarantees consistency and clarity in reporting practices. This forward-thinking approach not only improves the overall user experience but also optimizes adherence to regulatory requirements, ultimately fostering greater efficiency in the reporting process. By enhancing communication and streamlining workflows, ERMES represents a significant advancement in compliance technology for the financial sector.

Media

Media

Integrations Supported

HID IdenTrust

Integrations Supported

HID IdenTrust

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Digita

Company Website

www.teamsystem.com/media/files/1546_TustenaCRM_DEP_TSSDEP204-00.pdf

Company Facts

Organization Name

Sefin

Date Founded

1981

Company Location

Italy

Company Website

ebi.sefin.it/en/software-and-services-for-supervisory-reporting/supervisory-and-matrix-reporting/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

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