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ease
features
design
support

What is Twilio Messaging?

The Twilio Messaging API is a vital resource for businesses aiming to seamlessly incorporate messaging functionalities into their applications. This robust RESTful API supports the global transmission and reception of SMS, MMS, and WhatsApp messages, enabling businesses to automate and scale their communication efforts effectively. By accommodating various sender types, including long codes, short codes, toll-free numbers, and alphanumeric sender IDs, Twilio ensures flexibility in message delivery. The Messaging Services feature further optimizes this process by allowing the grouping of global senders and implementing intelligent sending, which automates sender selection while managing compliance regulations. Additionally, the API's support for inbound webhooks facilitates programmatic handling of responses, fostering two-way customer interactions. With comprehensive documentation, sandbox testing, and strong support, Twilio empowers businesses to develop efficient, scalable, and compliant messaging solutions that enhance customer engagement and drive conversions.

What is Emitrr?

Emitrr serves as an intelligent, human-like receptionist designed specifically for small businesses, allowing owners to concentrate on expanding their operations without the concern of missing important customer calls. By efficiently managing customer inquiries such as appointment bookings, providing quotes, and addressing frequently asked questions, Emitrr enhances customer interactions. It seamlessly integrates with your EHR/CRM systems to deliver real-time conversion metrics, minimize screen pop-ups, and offer additional benefits. With its web chat feature, Emitrr facilitates ongoing customer conversations via text, ensuring that patients do not have to wait for web responses. While small businesses invest significantly in website development, advertising, SEO, and various marketing efforts to attract visitors, statistics show that over 25% of these potential customers fail to convert. Furthermore, customers are not limited to waiting for live chats on the internet, as Emitrr empowers businesses to convert visitors even if they navigate away from the webpage. This innovative approach not only maximizes conversion rates but also enhances overall customer satisfaction by providing timely responses and support.

Media

Media

Integrations Supported

DentiMax
Dentrix
EagleSoft
Enrollsy
Facebook Messenger
Flutter
Freshdesk
Google Business Messages
HubSpot CRM
Jeeva eClinical Cloud
Magento
Marketo
ProteinOS
Salesforce
Shopify
WhatsApp
ZenBasket
Zendesk
athenahealth Population Health
eClinicalWorks

Integrations Supported

DentiMax
Dentrix
EagleSoft
Enrollsy
Facebook Messenger
Flutter
Freshdesk
Google Business Messages
HubSpot CRM
Jeeva eClinical Cloud
Magento
Marketo
ProteinOS
Salesforce
Shopify
WhatsApp
ZenBasket
Zendesk
athenahealth Population Health
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

$0.0079 per message
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Twilio

Date Founded

2008

Company Location

United States

Company Website

www.twilio.com/en-us/messaging

Company Facts

Organization Name

Emitrr

Date Founded

2019

Company Location

United States

Company Website

emitrr.com

Categories and Features

Bulk SMS

Twilio Bulk SMS is an effective communication solution tailored for executing extensive messaging initiatives with simplicity and effectiveness. Harnessing Twilio's advanced messaging framework, organizations can dispatch a significant number of SMS messages to their target audience, guaranteeing prompt and dependable delivery. This service is particularly suited for marketing efforts, alerts, notifications, and any situation where rapid outreach to a large group is crucial. Twilio Bulk SMS encompasses features like message customization, scheduling capabilities, and delivery monitoring, empowering businesses to adjust their messaging for distinct customer segments and assess campaign effectiveness in real-time. Additionally, with built-in compliance tools and support for various regulatory standards, Twilio ensures that your bulk messaging strategies align with industry norms and best practices.

Business Text Messaging

Twilio's Business Text Messaging solution enables companies to effectively communicate with their clients by offering scalable, efficient, and tailored messaging options. This service equips businesses with the ability to send and receive both SMS and MMS, fostering immediate interactions that boost customer engagement and satisfaction. Thanks to Twilio's powerful API, organizations can seamlessly embed messaging functionalities into their current systems, allowing for automated alerts, customer assistance, and promotional initiatives. The platform supports two-way messaging, empowering customers to reply and partake in significant dialogues. Twilio also prioritizes compliance with industry regulations, providing resources to effortlessly handle opt-in and opt-out procedures.

Chat SDK & API

The Twilio Chat SDK & API offers businesses the ability to seamlessly integrate real-time chat capabilities into their applications, enhancing communication experiences for users. This powerful solution facilitates the development of interactive chat environments, supporting individual conversations, group discussions, and even extensive community interactions. Developers can effortlessly incorporate features like message history, typing notifications, and read receipts with Twilio's Chat SDK & API, promoting greater user engagement and satisfaction. Its adaptable API allows for customization, aligning with the brand's aesthetics to provide a uniform experience across different platforms. Furthermore, Twilio's robust infrastructure guarantees dependable message delivery and scalability, making it suitable for growing user communities without sacrificing performance.

Conversational AI

Twilio's Conversational AI transforms how businesses engage with their customers by incorporating sophisticated AI technology into their communication platforms. This enables companies to provide tailored, fluid interactions. Utilizing natural language processing (NLP) and machine learning, Twilio's Conversational AI offerings help organizations comprehend and address customer questions with a level of accuracy and contextual understanding akin to human interaction. This innovation allows for more authentic and interactive dialogues, surpassing conventional scripted replies in favor of responsive, context-aware conversations. Through integration with Twilio's Programmable Voice and Flex services, companies can implement chatbots that not only efficiently handle customer inquiries but also collect crucial data for ongoing enhancement.

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Commerce

Twilio Conversational Commerce transforms how companies interact with their clientele by merging communication and e-commerce into one seamless experience. This cutting-edge strategy utilizes Twilio's powerful APIs to enable real-time engagement across various platforms, such as SMS, chat, and social media, ensuring that businesses can connect with customers in their preferred environments. By integrating shopping features directly into these conversations, Twilio allows businesses to deliver tailored product suggestions, handle transactions, and offer customer assistance—all within a unified interaction. This approach not only boosts customer satisfaction through a smooth shopping journey but also enhances conversion rates and fosters greater customer loyalty.

SMS API

The Twilio SMS API is a versatile solution that empowers companies to effortlessly embed messaging functionality into their software, facilitating a direct and effective line of communication with their clients. Capable of sending and receiving SMS messages worldwide, this API accommodates various applications, including transactional notifications, appointment confirmations, marketing outreach, and customer service interactions. Key features of the API encompass message scheduling, delivery tracking, and support for extended messages, enabling businesses to adapt their messaging approaches to fit their unique requirements. Furthermore, Twilio's SMS API is built for scalability, making it easy for organizations to manage large message volumes without hassle. With extensive documentation and a developer-friendly design, implementation and customization are straightforward, while Twilio's dependable infrastructure guarantees optimal deliverability and performance.

SMS Marketing

Twilio SMS Marketing provides businesses with the tools to connect with their customers through customized and timely text messages, fostering stronger relationships and enhancing brand loyalty. Utilizing Twilio's powerful messaging platform, organizations can design focused campaigns that send promotional deals, product news, and event alerts straight to their customers' mobile devices. This direct line of communication guarantees high visibility and interaction, as SMS messages achieve significantly higher open rates than many other marketing channels. Designed to be adaptable and scalable, Twilio's SMS Marketing solution caters to businesses across various sizes and sectors. With capabilities such as automated messaging, audience segmentation, and performance analytics, marketers can create engaging messages that resonate with their target audience, monitor the effectiveness of their campaigns, and fine-tune their strategies for optimal results.

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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