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What is Twilio Verify?

Verify provides complete protection against SMS pumping fraud, ensuring security for its users. Verify is an API designed for versatile user verification across multiple channels, with Fraud Guard specifically safeguarding against SMS pumping fraud under certain terms and conditions. This comprehensive API offers a streamlined, multi-channel user verification solution, enabling effortless two-factor authentication during both onboarding and login processes through one unified platform, effectively replacing a traditional OTP delivery service. Fraud Guard boasts an impressive track record, having thwarted over 398 million fraud attempts and saving clients more than $46 million, representing a pioneering advancement in the fight against SMS pumping fraud. With a plug-and-play solution, you can manage all your connectivity requirements, including channels, code generation, and ongoing fraud surveillance, through intuitive native software. By implementing phone number validation via a single API endpoint, you can significantly decrease fraud occurrences across all channels, enhance user verification, and minimize friction in the process. This innovative approach ensures that your security measures are both effective and user-friendly.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Rayven
Twilio
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Rayven
Twilio
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$0.05/successful verification
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Twilio

Date Founded

2008

Company Location

United States

Company Website

www.twilio.com/en-us/user-authentication-identity/verify

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Categories and Features

Customer Identity and Access Management (CIAM)

Access Certification
Access Management
Analytics / Reporting
Automatic User/Device Recognition
Behavioral Analytics
Credential Management
Data Security
Multi-Factor Authentication (MFA)
Privacy / Consent Management
Real Time Notifications
Self-Service Portal
Single Sign On
User Provisioning

KYC

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