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What is TwinThread?

Leverage your equipment data to gain a competitive edge. This innovative technology is utilized across over a million assets. Our cutting-edge predictive operations technology is designed to enhance your ongoing improvement efforts. The modern production landscape is more intricate and interconnected than ever. The plant floor is a hub of extensive data generation, ranging from advanced PLC systems to the rapidly growing IIoT ecosystem. With such a vast influx of information from various sources including business, supply chain, and financial systems, it can be challenging to filter out the essential insights from the surrounding noise. TwinThread empowers you to convert data from any origin into actionable insights that lead to significant positive outcomes. Our predictive operations platform has been meticulously developed to boost operational efficiency, lower costs, enhance consistency, and elevate throughput. Remarkably, our ambition is to achieve an unprecedented 100% efficiency in plant operations, setting a new standard in the industry. In this way, organizations can not only respond to challenges but also proactively shape their success.

What is Alterna CX?

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

Media

Media

Integrations Supported

Microsoft Power BI
Tableau
Active Directory
Jupyter Notebook

Integrations Supported

Microsoft Power BI
Tableau
Delighted
Facebook
InMoment
Instagram
Intercom
Jira
Looker
Microsoft Teams
Re:amaze
Reddit
Salesforce
Trello
Tripadvisor
X (Twitter)
Yelp
Zendesk

API Availability

Has API

API Availability

Pricing Information

$200 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

TwinThread

Company Location

United States

Company Website

www.twinthread.com

Company Facts

Organization Name

Alterna CX

Date Founded

2016

Company Location

United States

Company Website

alternacx.com

Categories and Features

Fleet Management

Not specified

Manufacturing

Not specified

Predictive Analytics

Not specified

Categories and Features

Customer Experience

Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Text Analysis

Customer Loyalty

Not specified

Customer Satisfaction

Not specified

Employee Engagement

Feedback Management

NPS

Not specified

Predictive Analytics

Sentiment Analysis

Review Management

Dashboard
Negative Feedback Management
Sentiment Analysis

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