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What is UBSplus?

UBSplus® Utility Billing Software was created with the Utility Industry in mind, aiming to optimize tasks related to customer service, billing, and payment collection. Since it was launched in 1984, UBSplus® has undergone regular updates to adapt to the changing billing needs for services such as water, sewer, electricity, gas, and waste management. The software processes payments, adjustments, and various charges in real-time, allowing for immediate updates to customer accounts. One notable feature is the “Print Cash Receipts” function, which supports cash register-style payment entries, making it ideal for both front window and drive-through payment scenarios. This feature not only automatically calculates changes but also prints receipts using a specific printer for convenience. Moreover, a practical “Find” function enables users to search for customer accounts through multiple identifiers, including account number, last name, first name, phone number, social security number, or zip code. For even faster operations, the inclusion of barcoded account numbers on customer bills allows users to streamline payment entries with our Auto Sensing Barcode Scanner, enhancing the overall billing workflow. This all-encompassing approach ensures that every facet of utility billing is managed proficiently, thereby significantly boosting customer satisfaction and operational efficiency. As a result, UBSplus® continues to be a vital tool for utility providers looking to improve their service delivery.

What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

Media

Media

Integrations Supported

FundCount
Itron Enterprise Meter Data Management

Integrations Supported

FundCount
Itron Enterprise Meter Data Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Utility Data Systems

Date Founded

1972

Company Website

udsinc.com/utility_billing_software.htm

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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