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What is UKCloud?

A multitude of organizations utilize our multi-cloud platform to enhance their transformation efforts in a more efficient, cost-effective, and secure way. Our dedication to fostering the digital transformation of public services nationwide is evident through our adaptable, secure, and economical multi-cloud solutions, complemented by our talented team and strategic partnerships. As experts in multi-cloud setups, we aid in the smooth transition of legacy systems, such as Oracle and VMware, to the cloud, providing ample opportunity for the development or acquisition of cloud-native applications with technologies like Azure and OpenStack/OpenShift. This method enables you to take advantage of the latest advancements, including artificial intelligence, Internet of Things (IoT) sensor networks, and automation capabilities. UKCloud presents an extensive array of cloud technologies, various deployment options (including private, public, and secure clouds), and diverse service models (infrastructure, platform, or software), allowing you to avoid dependence on a single cloud provider while accelerating your digital transformation process. By adopting our solutions, organizations not only enhance their operational efficiency but also significantly improve the effectiveness of their service delivery, ultimately paving the way for a more innovative future. These advantages position your organization to remain competitive in a rapidly evolving digital landscape.

What is RackNap?

The platform offers an extensive suite of tools to effectively manage partners, incorporating structures for commissions and discounts tailored for multi-tier partnerships, along with established thresholds and lock-in durations. Additionally, it features a Partner Dashboard for monitoring performance, provides white-labelled support integration, and implements a lead-lock mechanism to maintain steady engagement. Among its many functions are options for customer self-support, automated ticket assignment, SLA triggers, and an escalation matrix, all aimed at improving the support experience for users. Support ratings, a customer portal, an integrated knowledge base, and a notification system work cohesively to facilitate robust communication and easy access to resources. Intelligent support dashboards further optimize the process, while the platform offers a variety of pricing options, such as free, one-time, recurring, pay-per-use, and contract plans, all equipped with auto-renewal and usage-based pricing models. Users can modify pricing according to the billing cycle and the number of units purchased, as well as create bundled packages to encourage more substantial customer purchases. The system accommodates various currencies, tax configurations, rules, and multiple payment gateways to simplify the transaction process. Additionally, customers are granted the flexibility to upgrade or downgrade their cloud services straight from their panel, allowing them to customize their experience by selecting extra service add-ons as needed, which empowers them to tailor their service to meet individual needs. This level of customization not only enhances user satisfaction but also fosters loyalty by making it easier for customers to adapt their services as their requirements evolve.

Media

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Media

Integrations Supported

Bluemetrix

Integrations Supported

Bluemetrix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UKCloud

Date Founded

2011

Company Location

United Kingdom

Company Website

ukcloud.com

Company Facts

Organization Name

RackNap

Date Founded

2016

Company Location

India

Company Website

www.racknap.com

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

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