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What is UMAI?

Our customizable booking platform removes fees associated with direct bookings while enabling you to promote and sell distinctive guest experiences. Additionally, reservations can be made at no cost through social media channels like Instagram, Facebook, and Google. You have the ability to set up automated notifications for your guests and implement deposits or cancellation policies for larger groups and special events. UMAI provides comprehensive control and insight into all guest information, including their previous visits and purchasing patterns, which helps you to engage with each guest as if they are a loyal customer. By monitoring your guests across various locations, you can gain a complete understanding of their interactions with your brand. Our system can highlight guests who haven't returned recently, recognize those with upcoming birthdays, and identify individuals you wish to see more frequently. Plus, automated personalized marketing campaigns can enhance your outreach efforts. This approach not only strengthens customer relationships but also drives loyalty and repeat business.

What is OpenTable?

Everything you require to resume operations and reconnect with your patrons is available now. The restaurant industry's future faces significant challenges, making it crucial for us to unite as a community. OpenTable is here to assist you in revitalizing your establishment, offering services that range from takeout orders to unique dining experiences. It stands out as the premier platform for promoting your restaurant and increasing your visibility. With OpenTable’s solutions, you can effectively manage and expand your business. You have the option to order online for takeout, along with access to robust marketing tools and unforgettable experiences. Our extensive network of millions of users can enhance your revenue potential. You'll find all the necessary tools and integrations to optimize your operations, including reservations, waitlists, shift planning, and actionable insights. Building meaningful connections with every guest is essential in the hospitality industry, no matter how they choose to dine. Additionally, leveraging technology can further enhance the guest experience, ensuring that each interaction is memorable and personal.

Media

Media

Integrations Supported

COZYROC SSIS+ Suite
ChatGPT Plus
Crave
Flyte
Locafy
Merchant Centric
Meta Pixel
Minitable
Perfect Venue
Retamo
Reviewshake
SevenRooms
Squarespace
Stripe
TISSL
Touchtown
Tripadvisor Menu Connect
Zembra
Zip Forecasting
heep.ai

Integrations Supported

COZYROC SSIS+ Suite
ChatGPT Plus
Crave
Flyte
Locafy
Merchant Centric
Meta Pixel
Minitable
Perfect Venue
Retamo
Reviewshake
SevenRooms
Squarespace
Stripe
TISSL
Touchtown
Tripadvisor Menu Connect
Zembra
Zip Forecasting
heep.ai

API Availability

Has API

API Availability

Has API

Pricing Information

$80
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UMAI Restaurant Software

Date Founded

2016

Company Location

Malaysia, Portugal

Company Website

www.umai.io

Company Facts

Organization Name

OpenTable

Date Founded

1998

Company Location

United States

Company Website

restaurant.opentable.com

Categories and Features

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Deposits / Prepayment Processing
Email Marketing
Facebook Reservations
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Categories and Features

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant Marketing

Advertising Management
CRM
Customer Data Platform
Email Marketing
Feedback Management
Loyalty Management
Marketing Automation
Menu Management
Online Ordering
Personalization
Promotion Management
SMS Marketing
Social Media Management
Website Builder

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Deposits / Prepayment Processing
Email Marketing
Facebook Reservations
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

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