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What is UNITI?

Every process, from field inspections and annotations to the analysis and sharing of quantitative asset health information among operational teams, is intricately linked to individual assets. Each asset is meticulously cataloged by UNITI, which acts as a centralized repository for diverse data types, including digital versions of physical documents, collective insights, and various digital-first files. Utilizing UNITI greatly alleviates the difficulties associated with information management. The platform’s robust sharing features allow inspection teams to escalate requests for reviews and repair notifications to supervisors and operations managers, thus streamlining the work order creation process. For the first time, experienced technicians and specialists have the ability to effectively document their accumulated knowledge, safeguarding their expertise for future training sessions and collaborative exchanges. By consolidating all your data in one centralized location, which encompasses automatically captured images, manually uploaded documents, and digitized field notes, you can ensure that your information remains well-organized and closely connected to each asset, eliminating the problem of fragmented data sources. This efficient method not only boosts operational productivity but also cultivates an environment of ongoing enhancement and learning throughout the organization. Furthermore, the integration of these processes encourages proactive problem-solving and innovation among team members.

What is Cogsdale Customer Service Management?

Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively.

Media

Media

Integrations Supported

Vocantas Communicate

Integrations Supported

Vocantas Communicate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Thread

Date Founded

2019

Company Location

United States

Company Website

thread.one

Company Facts

Organization Name

Cogsdale

Date Founded

1997

Company Location

Canada

Company Website

www.cogsdale.com

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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