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What is USU IT Service Management?

USU IT Service Management (ITSM) functions as a comprehensive software solution that not only meets traditional ITSM requirements but also integrates various additional service domains relevant to your business. By adopting ITSM as the central tool for managing enterprise services within your organization, you can effectively enhance and automate workflows across multiple sectors. This adaptable and scalable solution is specifically designed to manage your complex service operations, evolving seamlessly to accommodate your changing needs. USU IT Service Management stands out as one of the few ITSM platforms worldwide that closely aligns with leading ITIL® standards. Rely on this premier ITSM solution, which has consistently attained the highest levels of certification from recognized international entities, demonstrating its exceptional reliability and quality. Developed with pride in Germany, this ITSM solution outperforms many offerings from international competitors, ensuring that your organization remains at the cutting edge of service management advancements. Discover how a thoughtfully designed solution can significantly improve your organization's service delivery and overall efficiency! By implementing USU ITSM, you position your enterprise for sustained success and innovation in service management.

What is Itesoft?

Many organizations are adopting the automation of business processes as a strategic approach, particularly targeting high-value tasks. Given the swift transformations occurring in market conditions and operational methodologies, it has become essential for companies to refine internal procedures like quality assurance, recruitment in human resources, and oversight of production to satisfy shifting demands and boost adaptability; failing to do so may result in falling behind competitors. ITESOFT's offerings have repeatedly proven their value across a multitude of sectors, with no predominant industry leading in the application of their products. When workflows require collaboration among various stakeholders or involve phases that need to be managed by automated systems or human agents, or when they must handle sensitive data associated with established software solutions such as ERP, CRM, HRIS, and GED, our technology proves to be an indispensable asset. ITESOFT has crafted a broad spectrum of reputable solutions that focus on crucial aspects like employee onboarding and offboarding processes as well as the calculation of profit-sharing initiatives. This adaptability not only empowers organizations to respond swiftly to evolving situations but also ensures that their operations are continually optimized for enhanced performance, allowing them to thrive in competitive landscapes. As a result, businesses can leverage these advanced solutions to stay ahead in a fast-paced environment.

Media

Media

Integrations Supported

W4 WEB MODELER

Integrations Supported

W4 WEB MODELER

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

USU Software

Date Founded

1977

Company Location

Germany

Company Website

www.usu.com/en-us/solutions/usu-it-service-management/

Company Facts

Organization Name

Itesoft

Date Founded

1984

Company Location

France

Company Website

www.itesoft.com

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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