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What is UnderScope Map?

Underscope Map is an advanced data management platform specifically built for the utility industry, designed to optimize utility operations in electricity, communications, and water sectors. It offers solutions for managing static and failure data, inspection reports, and accessory information, all while centralizing data for easier access. The platform’s utility locating ticketing system and product distribution management ensure that contractors and utility providers can streamline operations, reduce risks, and improve product visibility. Underscope Map also integrates seamlessly with utility locating services, supporting better safety and job management for infrastructure projects.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Google Maps
Java
JavaScript
Kotlin
PHP

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

API Availability

API Availability

Has API

Pricing Information

$9 - $30 user / month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

UnderScope Map

Date Founded

2018

Company Location

United Kingdom

Company Website

www.underscopemap.com

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Utility Management Systems

Cable
Electricity
Natural Gas
Plant Management
Water
Work Order Management
Workforce Management

Categories and Features

Utility Management Systems

Customer Management
Demand Planning
Electricity
Natural Gas

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