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What is UniDB TEM?

Our UniDB TEM application is designed as a Software as a Service (SaaS) platform, facilitating the efficient oversight, enhancement, and management of your telecommunications expenditures. By collecting and organizing raw data from various telecom providers, we provide in-depth analyses and actionable recommendations via our web portal, allowing you to focus exclusively on management activities. Since UniDB TEM is delivered through a SaaS model, all you need is a web browser—there is no requirement for installation or on-site upkeep. We analyze all telecom data across a wide range of services, including landlines, mobile services, VPNs, and conferencing options. You have the flexibility to customize reports according to your organization's specifications, with user access rights tailored to your needs. Our optimization plugin further enhances the experience by identifying potential improvements for each user through a detailed examination of actual traffic and usage data. The system proactively sends notifications to both users and managers to encourage best practices and empower your teams effectively. Additionally, the ContractMatch feature evaluates which contractual rates might be incorrectly billed in provider invoices, thus promoting better financial oversight. This comprehensive approach to telecom expense management not only simplifies your processes but also significantly enhances your overall telecommunications strategy, ensuring that your organization remains competitive and efficient. As a result, you can make more informed decisions that lead to substantial cost savings and improved resource allocation.

What is OfficeWatch Call Reporting?

OfficeWatch Call Reporting serves as an efficient telemanagement solution for businesses, enhancing the oversight of communication networks and providing greater transparency. Among its dashboard functionalities are tabs that highlight the most costly, frequently dialed, and highest-priced calls, enabling users to obtain a swift summary of their organization's communication patterns. Moreover, automatic alerts sent via email, pop-up screens, and text messages to designated personnel significantly mitigate risks during emergency calls, allowing for a clear distinction between accidental dials and real emergencies. Users have the ability to tailor their dashboards and configuration options to suit their specific needs, ensuring a personalized experience. With its user-friendly interface, OfficeWatch Call Reporting also incorporates a versatile reporting engine that permits the scheduling of reports without disrupting the workflow of telecom administrators, ultimately streamlining operations further. Overall, this tool not only increases efficiency but also enhances the overall management of communication resources within the enterprise.

Media

Media

Integrations Supported

Avaya Aura
Avaya IP Office
Cisco 5000 Series
MiCloud Connect
MiContact Center Business
MiVoice Business
NEC UNIVERGE

Integrations Supported

Avaya Aura
Avaya IP Office
Cisco 5000 Series
MiCloud Connect
MiContact Center Business
MiVoice Business
NEC UNIVERGE

API Availability

Has API

API Availability

Has API

Pricing Information

$500 per month
Free Trial Offered?
Free Version

Pricing Information

$1
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Unitic Telecom

Date Founded

2002

Company Location

France

Company Website

www.unitic.fr/tem

Company Facts

Organization Name

Metropolis Technologies

Date Founded

1993

Company Location

United States

Company Website

www.metropolis.com

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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