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What is Uniportal?

Uniportal is a cloud-based platform focused on AI operations, specifically designed for managed service providers (MSPs). This platform seamlessly connects an AI agent with the service desks and operational tools used by MSPs, such as PSA, RMM, identity management, documentation, and cloud distribution systems. The sophisticated AI agent is capable of understanding the context of support tickets and follows predefined natural-language procedures, enabling it to either recommend or carry out authorized troubleshooting and account management tasks, with tailored approval settings for various tools and actions. MSPs are provided with the option to personalize runbooks according to their clients' needs, while technicians can oversee the agent's functionality throughout the ticketing process. Moreover, there is a client portal that allows end users to submit requests and create tickets. Uniportal is specifically aimed at enhancing the efficiency of MSP helpdesk teams by effectively handling routine Level 1 and Level 2 tasks, like password resets and account adjustments. As a result, a job that usually takes a technician approximately 45 minutes can be reduced to just 2 minutes for evaluation. This remarkable streamlining not only boosts productivity but also significantly elevates the quality of service provided to clients, ultimately fostering better client relationships and satisfaction.

What is Invarosoft?

Software designed to enhance the experience for Managed Service Providers (MSPs) and IT teams is now available to significantly improve customer satisfaction, operational efficiency, security, and communication. By merging your professional services automation (PSA) or IT service management (ITSM) tools with features such as apps, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can tailor each application to meet the specific needs of individual clients, effectively enhancing customer satisfaction and net promoter scores (NPS). Clients value having their requirements addressed within a single, user-friendly platform. With ITSupportBotâ„¢, there is the potential to reduce support tickets by up to 10%, as our integrated 'Self-Service Bot' helps cut down on unnecessary inquiries while the 'Smart Engineer Bot' provides engineers with precise ticket information from the outset. This not only alleviates administrative tasks but also boosts job satisfaction among engineers. Additionally, by offering such customized solutions, you can establish a strong unique selling proposition that allows you to deliver outstanding experiences, surpass your competition, and secure more monthly recurring revenue (MRR) contracts. Ultimately, these tailored offerings not only enhance productivity but also contribute to building enduring client relationships that can lead to long-term success. The focus on customer-centric solutions is essential in today's fast-paced technological landscape.

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Integrations Supported

Autotask PSA
ConnectWise PSA
Datto RMM
IT Glue
Addigy
Egnyte
Google Workspace
HaloPSA
Hudu
Level
Microsoft 365
NinjaOne
Pax8

Integrations Supported

Autotask PSA
ConnectWise PSA
Datto RMM
IT Glue
Alert Centric
ConnectBooster
Datto Workplace
HappySat
Warranty Wizard
Wise-Pay
vCIO Hero

API Availability

API Availability

Pricing Information

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.

Pricing Information

$189 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Uniportal Inc.

Date Founded

2025

Company Location

Canada

Company Website

uniportal.ai

Company Facts

Organization Name

Invarosoft

Date Founded

2017

Company Location

United States

Company Website

www.invarosoft.com

Categories and Features

MSP

Not specified

Categories and Features

Customer Experience

Not specified

MSP

Not specified

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